Hi, Guys…

I restarted RIS on both nodes and did not do a thing, so I guess Ryan might be 
right. What´s the alternative? Restarting the Callmanager Service? Rebooting 
the whole sub? Both Sub and Pub?

I have h225, h245 and full ccm traces if there´s any use for them.

Regards,

Ariel.

From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com]
Sent: miércoles, 11 de febrero de 2015 11:23 a.m.
To: Brian Meade
Cc: ROZA, Ariel; cisco-voip voyp list
Subject: Re: [cisco-voip] Errors 18 and 19 on incoming call only through 
subscriber

RIS shouldn’t be involved in that flow, though it does read from the same 
shared memory segment that the ccm process does so unless RIS itself is screwed 
I’d expect if ccm doesn’t know a remote phone’s registration status RIS on that 
node won’t either.

-Ryan

On Feb 10, 2015, at 5:19 PM, Brian Meade 
<bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote:

Right, could be an SDL link down.  I've seen this caused by RIS issues where 
the node receiving the call doesn't think the phone is registered (can't find 
the LineControl process).  Restarting RISDC usually fixes it.

On Tue, Feb 10, 2015 at 4:26 PM, Ryan Ratliff (rratliff) 
<rratl...@cisco.com<mailto:rratl...@cisco.com>> wrote:
How would this be RIS?

More like an SDL connection that’s down, or leaked a call on the sub.  Register 
a phone to the sub and see if you can call to/from another phone registered to 
the pub.

-Ryan

On Feb 10, 2015, at 10:32 AM, Brian Meade 
<bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote:

Usually this is a RISDC problem.  Check database replication is working okay 
and then restart RISDC on all nodes.

On Tue, Feb 10, 2015 at 9:06 AM, ROZA, Ariel 
<ariel.r...@la.logicalis.com<mailto:ariel.r...@la.logicalis.com>> wrote:
 Guys,

I am having and odd situation:

I have a CUCM cluster ( Pub & 1 Sub) where i have set up a new branch office 
with an H323 Gateway and several phones. The config template is similar to 
other already working branches, but in this particular branch incoming calls 
are behaving strangely.
PSTN calls come through a FXO port, pass an autoattendant TCL script  on the GW 
and get routed to CUCM via two identical dialpeers ¡, one for the Sub and one 
for the Pub.
Debugs show that if calls use the Dialpeer to the Pub, the call goes fine, and 
the receiver phone answers the call. But if the call uses the Subs dialpeer, it 
fails with a Disconnect Cause code 18 (user busy) or 19 (user busy - user 
alerted).

The destination in both cases is the same: a Hunt List that is reachable via 
any internal phone.

DNA shows the logic is ok, and debugs on both, the gateway and CUCM show the 
same results, so conectivity should not be an issue.

 Does anyone have any suggestion, besides rebooting the Subs?

CUCM version is 8.6.2
The Pub and the Subs are in different subnets.

Regards,

Ariel.

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