Hi Michele, For the second issues, you could obtain the MADM logs from the CLI or get the AXL logs from the CUCM to see why the error is being seen. Also, do you have any other existing application users you could use as the AXL user?
Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Collaboration # 40065 From: "Michele Russo (AM)" <michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com>> Date: Friday, 22 May 2015 2:52 am To: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Cc: "Mike Lydick (AM)" <mike.lyd...@us.didata.com<mailto:mike.lyd...@us.didata.com>>, "Tommer Catlin (AM)" <tommer.cat...@us.didata.com<mailto:tommer.cat...@us.didata.com>> Subject: [cisco-voip] UCCX 10.6 and axl issues All, I am trying to do a fresh install of UCCX 10.6 – integrated with CUCM 10.5 SU1. I am using the .ova and .iso files that came preloaded on the Be7000H M4 server. 2 issues: 1. And I have a TAC Case – I see the error message: Unsupported hardware detected once I build the virtual machine and start the installation of the software. I have used a new .ova template but the same .iso that came preloaded. I do not have another .iso to try so we are stuck with this message. The application will move forward with the installation though. Any thoughts? My TAC Case is now waiting on an update from the VM Ware team to see if there are actual hardware issues with the BE7000..I am still waiting but wanted to reach out to a broader audience to see if anyone else has experienced this. [cid:image001.jpg@01D09338.48165860] 2. After bypassing this message and installing the application (UCCX 10.6) I cannot move beyond the first GUI configuration setting that is asking for axl provider information. I have created the axl application user and assigned it the axl service role/permissions in addition to SuperUser permissions…the message: " Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details.". I have tried building a standard axl user and assigning that user SuperUser permissions and get the same error message. Questions…could the first ‘unsupported hardware’ message be stopping me from setting up the application? I also see, in CUCM, the customer has hit a licensing limit, I need to see exactly why they are out of compliance but could this be impacting moving forward with the configuration of the application? Thanks in advance. Michele Russo Harttree Consultant Dimension Dta NA 11730 Plaza America Drive Suite 350 Reston, VA 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com>
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