Thanks for the confirmation Ryan. Sending you the case number in private. On Wed, Jul 8, 2015 at 2:12 PM Ryan LaFountain (rlafount) < rlafo...@cisco.com> wrote:
> What's the TAC case number? :) > > You're correct, as long as it is lower than the configuration that takes > affect for that DN. If this is set on the DN, then it takes precedence, > else it takes the service parameter. UCCX doesn't 'look' at anything. It > just routes the call and CUCM does all the RNA arbitration. > > Thank you, > > Ryan LaFountain > Unified Contact Center > Cisco Services > Direct: +1 919 392 9898 > Hours: M - F 9:00am - 5:00pm Eastern Time > > From: cisco-voip on behalf of Anthony Holloway > Date: Wednesday, July 8, 2015 at 3:08 PM > To: Cisco VoIP Group > Subject: [cisco-voip] UCCX: Ring No Answer Timer > > I just had a TAC engineer tell me that my 20 second timeout value in my > Select Resource step needs to be lowered because my Service Param in CUCM > for Forward No Answer was also at 20, despite my Agent DN's being hard > coded at 22 seconds. The logic was, "UCCX looks at the Service Param and > not the Line setting." > > I'm not claiming to know everything, but I'm pretty sure that's wrong. > Thoughts? >
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