Cisco TAC told my colleague that it’s configured correctly. They are still troubleshooting apparently.
Will let you guys know if they get it sorted. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Wednesday, 5 August 2015 12:36 AM To: Tong, Dana <dana.t...@team.telstra.com> Cc: Cisco VOIP <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Unable to switch to Jabber soft-phone Owner User-ID set correctly on the CSF? Primary Extension set? If they are on 9 or higher, is their service profile set correctly? Have you tried deleting and rebuilding the CSF? HTH On Tue, Aug 4, 2015 at 3:10 AM, Tong, Dana <dana.t...@team.telstra.com<mailto:dana.t...@team.telstra.com>> wrote: Hi all, A colleague of mine has setup Jabber / CUCM, with IM&P etc. Jabber can sign in ok and deskphone control etc is all fine. We can’t however switch to soft-phone mode. Jabber reports the following error: CJ:109:3 The CSF device is created and is a controlled device on the end user. Do you have any advice on what to look for in the PRT to see where the problem might be? I’ve checked everything I can think of and the CSF / and user settings are all ok. Cheers Dana _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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