Hi There! Our customer is using the outbound progressive CUBE dialer using Finesse as the front end and UCCX 10.6.
When using the Preview dialer the wrap-uptimers seem to take affect but when using the progressive dialer no wrap-up times are received the next call the agent goes straight to "not ready" ignoring the wrap-up timer. Any ideas? I would expect this with predictive but not progressive. -- - Nick
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