I'd make sure that PGuser isn't being used for other applications first but UCCX admin guide says to only associate the device profiles. I started doing this and it has resolved many of the types of issues you describe: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_0100.html#UCCX_TK_M4F697CE_00
------------------------------ If Enterprise Mobility (EM) is used together with both Cisco Unified Communications Manager release 8.0 or later and Cisco Unified Communications Manager, the Resource Manager application user must be associated with the device profile and not with the device. On Tue, Dec 22, 2015 at 4:10 PM, Ryan Burtch <rburt...@gmail.com> wrote: > hmm. In our environment, only the devices are associated w/ PGuser and > none of the EM profiles. Thoughts? > > > > > Sincerely, > > Ryan Burtch > > On Tue, Dec 22, 2015 at 3:02 PM, Brian Meade <bmead...@vt.edu> wrote: > >> Make sure only the EM profiles are added under that PGuser and not the >> physical devices themselves. This will sometimes cause these issues. >> >> On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch <rburt...@gmail.com> wrote: >> >>> Yes, they use EM w/ SIP 7841. >>> >>> >>> >>> >>> Sincerely, >>> >>> Ryan Burtch >>> >>> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <bmead...@vt.edu> wrote: >>> >>>> Are the agents using extension mobility? >>>> >>>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <rburt...@gmail.com> >>>> wrote: >>>> >>>>> *All,* >>>>> >>>>> My company has an issue where agents can't log into Finesse w/ a >>>>> certain extension. >>>>> Sometimes, removing the agent's phone from PGuser and adding it back, >>>>> but sometimes that doesn't resolve the issue. At that point, we have to >>>>> restart the CTI Manager in CUCM & restart the Agent PG's services and that >>>>> will usually fix our problems. >>>>> >>>>> Does anyone have a way to resolve this type of issue w/o restarting >>>>> CTI Manager or removing a phone from PGuser? I'd really like to streamline >>>>> the resolution. >>>>> >>>>> Hope you can help. >>>>> >>>>> >>>>> >>>>> Sincerely, >>>>> >>>>> Ryan Burtch >>>>> >>>>> _______________________________________________ >>>>> cisco-voip mailing list >>>>> cisco-voip@puck.nether.net >>>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>>> >>>>> >>>> >>> >> >
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