Good morning, It was pointed out to me that there were a handful of new historical reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads section. Others might be interested also.
Anyone try these out? I added in the Reason Code Report by agent (added SP and template OK) but I just get a Dataset status is Failed (Database error) and then a big pile of java error that makes no sense to me. I'm importing the report as the appadmin user account so that I can import it into the stock reports folder for my internal customers and change permissions on it so they can all access it. Thanks! -- Ed Leatherman
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