Anyone seen this? We have a new PCCE integration with CUCM and some of the users are not able to log into finesse with the following error, until the phone is rebooted and then they can.
[cid:image001.png@01D20DA9.06EFF930] These are the versions we are dealing with: PCCE : 11.0.2 Finesse : 11.0.1 CUCM: 10.5.1.11901-1 Ø engaged a PCCE Engineer and they collected PG logs for the re created problem on Linelle’s finesse/phone. Ø The logs indicate getting a “Device unregistered” system event being received by the PG from the CUCM Ø Based on these logs, PCCE engineer then open a collaboration with CUCM team. Ø I provided related/requested CUCM logs to the new CUCM engineer Ø CUCM engineer analyzed them and found nothing out of the ordinary, no error messages sent. Phone did not show any signs of reboot either on the phone log messages Ø A second/recent set of logs were requested and they were provided to TAC, with similar result Ø TAC then requested logs for a working scenario, collected logs for the working scenario, they have been provided to TAC CUCM Team. Ø TAC is currently analyzing the working scenario logs to do a comparison with the non-working to get any clues on the root cause. We are still on with TAC on this live call continuing to troubleshoot. This email and all contents are subject to the following disclaimer: "http://www.dimensiondata.com/emaildisclaimer";
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