We upgraded to 11 a couple of months ago and have been experiencing lag in the data the agents and supervisors see between them. For example yesterday an agent went to Not Ready and logged out but it was 8 minutes before the Supervisor saw that she had left the queue. They sit next to each other so she knew exactly when she left. This shows up in number of calls in the queue as well as agent information.
We did go to 11.5 on CUCM, CER and Unity but only to 11.0.1 on CCX - our vendor was worried that 11.5 had some bugs and at the time didn't want to go to 11.5, we are trying to schedule the upgrade to 11.5 -- Thomas Theisen Network Tech IV University of Rhode Island 401-874-7870
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