I’ve been trying to connect a 3rd Party phone. I’ve been trying Linphone with no success. The reason for Linphone as it does both voice and chat and it supports SRTP.
Has anyone had any luck with using 3rd Party apps through MRA, probably through a proxied SIP connection from Expressway-C to CUCM? I hate to go down the rabbit hole too far and burn up valuable cycles if it’s not possible. However, if someone has done this, any solid guidance would be appreciated. BTW, my CUCM cluster is not in mixed-mode, terminating SRTP on the Expressways, don’t have a requirement for anything else. Thanks so much -- Mitch Johnson Sent with Airmail On August 5, 2017 at 12:01:39 PM, cisco-voip-requ...@puck.nether.net (cisco-voip-requ...@puck.nether.net) wrote: Send cisco-voip mailing list submissions to cisco-voip@puck.nether.net To subscribe or unsubscribe via the World Wide Web, visit https://puck.nether.net/mailman/listinfo/cisco-voip or, via email, send a message with subject or body 'help' to cisco-voip-requ...@puck.nether.net You can reach the person managing the list at cisco-voip-ow...@puck.nether.net When replying, please edit your Subject line so it is more specific than "Re: Contents of cisco-voip digest..." Today's Topics: 1. Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso) 2. Re: Need guidence to move Avaya users to cisco CUCM (Matthew Loraditch) 3. Re: Need guidence to move Avaya users to cisco CUCM (Wykoff, Robert) 4. Re: Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso) 5. Re: Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso) ---------------------------------------------------------------------- Message: 1 Date: Fri, 4 Aug 2017 17:23:00 +0000 From: Hamu Ebiso <hebiso2...@hotmail.com> To: cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Message-ID: <mwhpr1201mb255736a0d7bbee9863bc850bd6...@mwhpr1201mb2557.namprd12.prod.outlook.com> Content-Type: text/plain; charset="iso-8859-1" I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM. They have Holiday recording in Avaya and wondering how to replicate this without contact Center. [cid:d8bd4874-f66c-4482-87e3-c0eb0afe0bc3] If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level [cid:a3ab799b-a91c-41bf-b36b-d5acdc89ae0b] [cid:8ba9c414-c300-45d3-8514-580e8530bc4f] Any help is greatly appreciated. Thank you very much in advance. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/e9a0b9c7/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: pastedImage.png Type: image/png Size: 5106 bytes Desc: pastedImage.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/e9a0b9c7/attachment-0003.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: pastedImage.png Type: image/png Size: 12818 bytes Desc: pastedImage.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/e9a0b9c7/attachment-0004.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: pastedImage.png Type: image/png Size: 11638 bytes Desc: pastedImage.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/e9a0b9c7/attachment-0005.png> ------------------------------ Message: 2 Date: Fri, 4 Aug 2017 17:33:34 +0000 From: Matthew Loraditch <mloradi...@heliontechnologies.com> To: Hamu Ebiso <hebiso2...@hotmail.com>, cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Message-ID: <bn6pr08mb278756bff9e3de06afdc22d8b3...@bn6pr08mb2787.namprd08.prod.outlook.com> Content-Type: text/plain; charset="us-ascii" Unity Connection has holiday scheduling. Here is the 9.x guide, albeit nothing has really changed: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf You can run your Hunt group through there via an auto attendant and probably get something close to what you want. There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu Ebiso Sent: Friday, August 4, 2017 1:23 PM To: cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM. They have Holiday recording in Avaya and wondering how to replicate this without contact Center. [cid:image002.png@01D30D25.CD016C90] If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level [cid:image003.png@01D30D25.CD016C90] [cid:image004.png@01D30D25.CD016C90] Any help is greatly appreciated. Thank you very much in advance. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a02a6497/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 5106 bytes Desc: image002.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a02a6497/attachment-0003.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 12818 bytes Desc: image003.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a02a6497/attachment-0004.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 11638 bytes Desc: image004.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a02a6497/attachment-0005.png> ------------------------------ Message: 3 Date: Fri, 4 Aug 2017 17:40:04 +0000 From: "Wykoff, Robert" <rwyk...@sentinel.com> To: Matthew Loraditch <mloradi...@heliontechnologies.com>, Hamu Ebiso <hebiso2...@hotmail.com>, cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Message-ID: <f6d1a1fb29d04c0bb9a1be38ce657...@sentinel.com> Content-Type: text/plain; charset="us-ascii" Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work. [CCIE_Collaboration_75px] Robert Wykoff Western Region Team Lead, Collaboration, Security, R/S, Support Services CCIE Voice/Collaboration # 18774 Sentinel Technologies, Inc. Single Number Reach: 1-480-897-5938 Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com> Customer Service: 1-800-860-8102<tel:+18008608102> (24x7x365) From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, August 4, 2017 10:34 AM To: Hamu Ebiso <hebiso2...@hotmail.com>; cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Unity Connection has holiday scheduling. Here is the 9.x guide, albeit nothing has really changed: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf You can run your Hunt group through there via an auto attendant and probably get something close to what you want. There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu Ebiso Sent: Friday, August 4, 2017 1:23 PM To: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM. They have Holiday recording in Avaya and wondering how to replicate this without contact Center. [cid:image002.png@01D30D0E.066C4B20] If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level [cid:image003.png@01D30D0E.066C4B20] [cid:image004.png@01D30D0E.066C4B20] Any help is greatly appreciated. Thank you very much in advance. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/d11f1dca/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1435 bytes Desc: image001.jpg URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/d11f1dca/attachment-0001.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 5106 bytes Desc: image002.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/d11f1dca/attachment-0003.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 12818 bytes Desc: image003.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/d11f1dca/attachment-0004.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 11638 bytes Desc: image004.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/d11f1dca/attachment-0005.png> ------------------------------ Message: 4 Date: Fri, 4 Aug 2017 17:43:18 +0000 From: Hamu Ebiso <hebiso2...@hotmail.com> To: Matthew Loraditch <mloradi...@heliontechnologies.com>, "cisco-voip voyp list" <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Message-ID: <mwhpr1201mb25573e0717b373dc35de946ed6...@mwhpr1201mb2557.namprd12.prod.outlook.com> Content-Type: text/plain; charset="windows-1252" Thank you Very much Matt for your imput. I know there will not be any Skill group CUCM but wondering guidance how configure other functionality in CUCM and unity server. thanks Hamu ________________________________ From: Matthew Loraditch <mloradi...@heliontechnologies.com> Sent: Friday, August 4, 2017 12:33 PM To: Hamu Ebiso; cisco-voip voyp list Subject: RE: Need guidence to move Avaya users to cisco CUCM Unity Connection has holiday scheduling. Here is the 9.x guide, albeit nothing has really changed: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf Managing Schedules and Holidays in Cisco Unity Connection 9<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf> www.cisco.com 11-2 System Administration Guide for Cisco Unity Connection Release 9.x Chapter 11 Managing Schedules and Holidays in Cisco Unity Connection 9.x You can run your Hunt group through there via an auto attendant and probably get something close to what you want. There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings. Matthew G. Loraditch ? CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu Ebiso Sent: Friday, August 4, 2017 1:23 PM To: cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM. They have Holiday recording in Avaya and wondering how to replicate this without contact Center. [cid:image002.png@01D30D25.CD016C90] If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level [cid:image003.png@01D30D25.CD016C90] [cid:image004.png@01D30D25.CD016C90] Any help is greatly appreciated. Thank you very much in advance. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a1e61dd4/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 5106 bytes Desc: image002.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a1e61dd4/attachment-0003.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 12818 bytes Desc: image003.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a1e61dd4/attachment-0004.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 11638 bytes Desc: image004.png URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/a1e61dd4/attachment-0005.png> ------------------------------ Message: 5 Date: Fri, 4 Aug 2017 17:51:59 +0000 From: Hamu Ebiso <hebiso2...@hotmail.com> To: "Wykoff, Robert" <rwyk...@sentinel.com>, Matthew Loraditch <mloradi...@heliontechnologies.com>, cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Message-ID: <mwhpr1201mb255773efc3e072a39f564a18d6...@mwhpr1201mb2557.namprd12.prod.outlook.com> Content-Type: text/plain; charset="windows-1252" Hi Robert, This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday? thanks Hamu ________________________________ From: Wykoff, Robert <rwyk...@sentinel.com> Sent: Friday, August 4, 2017 12:40 PM To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list Subject: RE: Need guidence to move Avaya users to cisco CUCM Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work. [CCIE_Collaboration_75px] Robert Wykoff Western Region Team Lead, Collaboration, Security, R/S, Support Services CCIE Voice/Collaboration # 18774 Sentinel Technologies, Inc. Single Number Reach: 1-480-897-5938 Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com> Customer Service: 1-800-860-8102<tel:+18008608102> (24x7x365) From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, August 4, 2017 10:34 AM To: Hamu Ebiso <hebiso2...@hotmail.com>; cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Unity Connection has holiday scheduling. Here is the 9.x guide, albeit nothing has really changed: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf You can run your Hunt group through there via an auto attendant and probably get something close to what you want. There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings. Matthew G. Loraditch ? CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu Ebiso Sent: Friday, August 4, 2017 1:23 PM To: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM. They have Holiday recording in Avaya and wondering how to replicate this without contact Center. [cid:image002.png@01D30D0E.066C4B20] If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level [cid:image003.png@01D30D0E.066C4B20] [cid:image004.png@01D30D0E.066C4B20] Any help is greatly appreciated. Thank you very much in advance. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/9c281899/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1435 bytes Desc: image001.jpg URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170804/9c281899/attachment-0001.jpg> -------------- next part -------------- A non-text attachment was scrubbed... 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