Before you accept the call, Check to see if all agents are busy, if so, add a delay of 1 or 2 seconds before you accept the call.
From: ccie collan <cciecollab2...@gmail.com> To: cisco-voip@puck.nether.net Sent: Friday, December 1, 2017 8:29 AM Subject: [cisco-voip] UCCX adding ring before hold music Hello , when all of the agents are busy on the calls, when calls come into UCCX customers here music on hold , can you please advise how i can rings before the call enters the hold cycle ? Thank you . _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
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