Agreed, I have an admin script that incorporates the prompt recorder, holiday schedule change and a way to emergency close/open the queue through IVR, but it's n ot user friendly for the most part. A web frontend is definitely needed.
On Thu, Dec 14, 2017 at 11:25 AM, Ben Amick <bam...@humanarc.com> wrote: > I know there’s a good PoC IVR script in one of Cisco’s packages somewhere > that’s a decent prompt recorder. > > > > Past that, I know the scripts I have are built in a way that I can manage > two documents in CCX to update the weekly schedule and holiday dates, but > any more granularity I don’t even have a way to manage in the current > scripts. I wouldn’t know how to expose that to supervisors though. > > > > Ben Amick > > Unified Communications Analyst > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Charles Goldsmith > *Sent:* Thursday, December 14, 2017 11:49 AM > *To:* Brian Meade <bmead...@vt.edu> > *Cc:* voip puck <cisco-voip@puck.nether.net> > *Subject:* Re: [cisco-voip] Contact Center Management Tool > > > > I never understood why this wasn't built into a user portal by Cisco for > the supervisors. I have not seen any viable products that would fit this, > but we need one. > > > > On Thu, Dec 14, 2017 at 10:36 AM, Brian Meade <bmead...@vt.edu> wrote: > > Hey everyone, > > > > I've got a customer looking for an ideally web-based product to front-end > a lot of their call center applications allowing them to easily control > daily schedules, holidays including alternate schedules per holiday, force > open/close, and prompt changing/recording. > > > > Currently they use a product called Netera Script Automation Manager (SAM) > that is no longer supported. > > > > I'm sure I could make a SQL DB for all this and a web front-end but was > hoping for more of a commercially available option so they have a support > model going forward. > > > > We're also looking at replacing with an IVR but some of the stuff they > want to do on the fly is difficult on an IVR such as changing the hours for > next Friday. > > > > Anyone seen any options here or have some ideas of good ways to handle > these tasks for non-technical users? > > > > Thanks, > > Brian Meade > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > <http://cp.mcafee.com/d/1jWVIp4xAgdELEIFzHFTudTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndTIgRdDn-LPPP2bPWfnKnjpupV5BBUsMyPR4klHFGTKNOEuvkzaT0QSyrhdTWWaqr9EVKDsQsCXCOsVHkiP5CX5u1FfUY3s4RtxxYGjB1SKmBiRiVCIBztFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FIsqen1NI5-Aq83iTqlblbCqOmdbFEw4GMDJFCy0i-4_yq81LoqhZnUjd409HkYSMedZ54EeoZ4> > > > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you
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