We used 8811 IP Phones registered over MRA with the users personal line. Then Extension Mobility - place the remote ACD line as line1 and the desk phone as line 2 and finally got this working in our environment. We also had success CSF / Jabber with ACD as line1 and personal line as line 2. Then add the mac for CSF profile to the RMCM controlled devices application user.
We have since switched to NICE Incontact and deprecated UCCX from our environment. -Keith From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of Jonatan Quezada <jonatan.quez...@chemeketa.edu> Date: Tuesday, August 25, 2020 at 4:36 PM To: James Dust <james.d...@charles-stanley.co.uk>, Adrian Arevalo-Orozco <adrian.arevalo.oro...@chemeketa.edu> Cc: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] [EXTERNAL] Remote UCCX users Is this where we add the mac for CSF profile to the RMCM controlled devices application user? please confirm, I feel like we did this recently for my help desk users also running a queue with finesse on my ccx On Tue, Aug 25, 2020 at 2:29 PM James Dust <james.d...@charles-stanley.co.uk<mailto:james.d...@charles-stanley.co.uk>> wrote: I have a number of users working remotely who are part of a queue on UCCX, They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN. The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID. Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely) Is there any way around this dependancy? Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/<https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.charles-stanley.co.uk%2Fcontact-us%2Fdisclosure%2F&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881745996637&sdata=8pW4QEFKDxmmVM1zKUQo1bLCL%2BL4oZkd0HbTPn0ex8U%3D&reserved=0> _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881746006632&sdata=kmnRiQ0anryrjxn9X%2FlCFxP2RrsJv06pCyGLHXmUxe0%3D&reserved=0> -- Jabber and Instructions<https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Fdrive%2Ffolders%2F1A8GG5MV3woXXQKyJ7-G7TqIzNC80GC9X%3Fusp%3Dsharing&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881746006632&sdata=lALybXu9qZmuVFQPFzGqs47ORBAQtxK3sFbVIoYCoRo%3D&reserved=0> Johnny Q Voice Technology Analyst II Chemeketa Community College johnn...@chemeketa.edu<mailto:johnn...@chemeketa.edu> Building 22 Room 130 Work/Jabber 5033995294 Cell 5035769873 FAX 5033995549
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