I’m guessing, based on conversations that I had with a few Cisco folk, that, yes, TAC support will likely change along with this. Expect Basic level support for free.
And, to my surprise, expect that Basic level support to match Webex basic level support. It will be painful is my prediction. From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Anthony Holloway Sent: Thursday, September 24, 2020 10:23 AM To: Matthew Loraditch <mloradi...@heliontechnologies.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] End of Sale for Perpetual Calling Licenses and related SWSS CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to ith...@uoguelph.ca<mailto:ith...@uoguelph.ca> That's great info, thank you for sharing. Does this mean that "traditional" tac support is also changing? Because, doesn't Flex come with tired TAC support? Any info you can share there? Thanks! On Thu, Sep 24, 2020 at 8:48 AM Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> wrote: https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744285.html https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744286.html Everything CUCM/UCXN is moving to a new Flex 3.0 License model. It’s got better pricing than before with significant multi year discounts for 36 month or greater commitments. For on-prem folks SRST and CER licenses are included with all license levels and there are levels now with cheaper options for what would have been UCL Enhanced, and UCL Essential/Basic users. Key Dates: Yesterday- SWSS Reinstatements ended 1/23/21 – Non BE6K licenses/SWSS no longer available for Sale, all add ons must be flex, also last day to renew existing SWSS as multi year 7/24/21 – BE6K licenses/SWSS no longer available for sale 1/29/22- Last Day to renew any SWSS Contract 1/27/24- Last Day of Support via SWSS (you would have had to do a Multi Year Renewal before 1/23/21) Partner Link: https://salesconnect.cisco.com/#/program/PAGE-2888 Customer Link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-744220.html Matthew Loraditch Sr. Network Engineer p: 443.541.1518<tel:443.541.1518> w: www.heliontechnologies.com<http://www.heliontechnologies.com/> | e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com> [Helion Technologies]<http://www.heliontechnologies.com/> [Facebook]<https://facebook.com/heliontech> [Twitter]<https://twitter.com/heliontech> [LinkedIn]<https://www.linkedin.com/company/helion-technologies> _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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