Just had my first TAC case with it... along with Cisco Intersight, TAC responded that they were pulling logs from UCS and CUCM and I didn't have to do anything at all... now, if I could just get it to talk to UCCX...
Jonathan On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote: > Never heard of it. Looks like we're all learning something new from the > list today. Thanks for sharing. > > On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.sm...@enject.com.au> wrote: > >> Hi guys, >> >> Crossposting here possibly for some of you. >> This tool is truly awesome. IMHO - If we all get on board, this will >> definitely help drastically decrease time to resolve TAC cases. >> I'm sure that will benefit us all! >> >> This works to collect pretty much everything TAC needs - i.e. you can >> shelve your RTMT collection process 🙂 >> Oh, it works with CUBE too! >> >> Also, don't know if anyone is using TAC bot yet either, but I'm loving >> that too. >> >> >> See below: >> >> If you are a hybrid Cisco UC customer with Webex Control Hub and >> On-Premise UC (CUCM, IMP, Expressway etc). >> Here is an amazing piece of kit that is currently flying a little under >> the radar. >> >> Meet the Cisco Webex Serviceability Connector! >> Deploy the serviceability connector on an on-premise Expressway. Then >> connect it to your on-premise CUCM, IMP, UCCX, Expressways. >> >> Add the Connector in your Control Hub, and now Cisco TAC will be able to >> interrogate your on-premise UC apps for diagnostics. (Including running >> debugs through the Collaboration Solutions Analyser - looking for common >> issues) >> >> https://lnkd.in/g6caifH >> >> Cheers, >> >> Tim >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip >
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