Hi, We have an On-Premise UCCX v12.5 deployment and I've been asked to look at adding web chat to the system. I believe this was Social Miner now called Cisco Collaboration Platform does anyone have this in place or any helpful tips on the good or bad solutions as I'm struggling to find any good documentation on the Cisco Website for this Is there any issues around support from Cisco and is it an additional license cost. We have Premium licenses for the agents.
TIA Rgds Andy
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