I have used my Network General (now, alas, Network Associates) WAN sniffer
with great success.  I have used the V.35 connector to the router for full
and muxed T1s.  This is a great, must-have, keep-'em-honest tool.

War stories?  I've locked three vendors in my MDF and bluntly said, "No one
leaves until all fingers point at the problem and not each other."  Without
*my* sniffer, we'd still be there.

Of course, you do need to know how to use it.  Not a trivial task.

Best, G.

-----Original Message-----
From: Crystal Oakes [mailto:[EMAIL PROTECTED]]
Sent: Thursday, October 26, 2000 10:54 AM
To: [EMAIL PROTECTED]
Subject: Diagnosing Internet connection problems


My company has a T1 connection to the internet.  Usually the connection
speed is very fast, but sometimes very slow.  Sometimes we can't even ping
to anything on the internet.

How can I diagnose where the problem is?  If the problem is with the ISP,
how can I obtain concrete proof?

Thanks in advance!


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