The sort of topics you are looking for are more likely to be under
corporate security policies, or Acceptable Use Policies, than SLAs.
SLAs tend to be concerned with how fast/reliably something can be
done, rather than whether it is permissible or not.
>
>Deepak Sharma wrote:
>
>> Hello all
>>
>> Im making a SLA ( Service level agreement ) with my users in my region.
>> Something along the lines of what type of internet browsing is allowed.
>> What you are allowed to download and such....
>>
>> and also something on how fast my IT dept. is going to be answering to
>> user problems and requests.
>>
>> I recall someone posting a link of a web site where it had some examples
>> of these type of documents. Plus any type of other help will be greatly
>> appreciated.
>>
>> thanks
> > Deepak
>>
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