I want to thank everyone for your insights and suggestions. I guess I did not mean to come across as complaining too much. I really had high hopes for this class and maybe I overprepared for the course because I wanted to get a lot out of it. I had already read the Cisco BSCN course book as well as was 3/4 of the way through Doyle's book before my class started. I know they have to cover a lot of the basics but I just thought one day on RIP was a little much. I will take Priscilla's and Pam's suggestion and write a letter to Global Knowledge and let them know about my experience. Maybe they will let me audit the course at a later date. I still plan on attempting the test in April after some more review. I have a small home lab so I may be able to simulate some of the BGP stuff at home. Anyways, I did not realize that you could find out about the instructor's by calling Global directly. I registered online and they don't give much information there. I will remember this for the future. Also, our instructor never mentioned you could get a refund or reschedule during the first day. But I will bring this up in the letter to Global Knowledge. Thanks everyone and this is a great list with lots of knowledgeable people on it! Sincerely, Heather Buri CSC Technology Services - Houston Phone: (713)-961-8592 Fax: (713)-961-8249 Mobile: Alpha Page: Mailing: 1360 Post Oak Blvd Suite 500 Houston, TX 77056 -----Original Message----- From: Pamela Forsyth [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 20, 2001 2:40 PM To: [EMAIL PROTECTED] Subject: Re: IOS version 13.xxx ?? and a Rant... Yipe. I just now noticed this thread, and it breaks my heart to hear stories like this. Global Knowledge classes are guaranteed. I'm not sure Heather could get her money back inasmuch as she did sit the entire class, but I am certain they will let her sit the class again with a more experienced instructor. Hey, I'm teaching BSCN in Arlington, VA for Global Knowledge the week of April 23 . . . not scheduled for any Texas trips any time soon. For future reference, Global Knowledge WILL refund your money or reschedule you if you return your materials to the instructor by the end of the first day. Instructors are supposed to emphasize that during the introductory remarks. When you schedule the class, talk to the customer service people and ask them about the instructor. The best questions to ask are, "how long has this person been a Cisco-certified instructor," and "how many times has this person taught this class." The instructor schedules are published about a month in advance of the classes. I hope you won't get a bad impression of all Global Knowledge instructors because of this one. I have had the distinct pleasure of auditing BSCN, CATM and OSPF/BGP classes since joining Global Knowledge, and the instructors in each case were outstanding in every way, but beyond outstanding in terms of technical knowledge. And I'm a tough critic, believe me. For example, how about having CATM taught by someone who participated in the development of the protocols as a member of the ATM Forum working groups? Or BGP taught by someone whose consulting practice focuses on designing networks for national ISPs. And of course, the groupstudy.com founder, Paul Borghese, is a Global Knowledge instructor. ;-) Pamela On Tue, 20 Mar 2001, Priscilla Oppenheimer wrote: > At 05:05 AM 3/20/01, Circusnuts wrote: > >No Way Priscilla... > > > >"wr" is all it takes when hammering across the Hyper Term window ;-) I > >agree- that class sounds like a bummer. With you time in the field, what > >have you heard about refunds or complaints in cases such as this ??? > > I say she should go for it. Most training partners are very concerned with > customer satisfaction and try their best to offer high-quality classes. My > guess is that her instructor was new. That happens. (It can be extremely > difficult to teach a new class, but that's not her problem &;-) If they > won't give her a refund, they might at least let her attend again for free. > I realize it can be hard to get away again and possibly spend more travel > money, but it's better than nothing. > > Priscilla > > > >Phil > > > >----- Original Message ----- > >From: "Priscilla Oppenheimer" <[EMAIL PROTECTED]> > >To: <[EMAIL PROTECTED]> > >Sent: Monday, March 19, 2001 10:47 PM > >Subject: RE: IOS version 13.xxx ?? and a Rant... > > > > > > > Sounds like your instructor didn't know BGP either. What a shame. You > >could > > > ask for your money back... > > > > > > BTW, I like "cop run start" much better than "write mem." It's more > > > intuitive. Not. &;-) > > > > > > Priscilla > > > > > > At 12:39 PM 3/19/01, Buri, Heather H wrote: > > > >Well, it may be like Z said earlier and that is...my instructor did not > >know > > > >what he was talking about. I thought 12.1 was still the most recent > >version > > > >but then again, I have not been on CCO recently upgrading my IOS's > >either. > > > >And...been too busy the past couple of days trying to get caught up from > > > >being gone for a week from work. I will check it out tonight. :-) > > > > > > > >Heather Buri > > > >CSC Technology Services - Houston > > > > > > > >Phone: (713)-961-8592 > > > >Fax: (713)-961-8249 > > > >Mobile: > > > >Alpha Page: > > > > > > > >Mailing: 1360 Post Oak Blvd > > > > Suite 500 > > > > Houston, TX 77056 > > > > > > > > > > > > > > > >-----Original Message----- > > > >From: John Neiberger [mailto:[EMAIL PROTECTED]] > > > >Sent: Monday, March 19, 2001 12:08 PM > > > >To: [EMAIL PROTECTED] > > > >Subject: Re: IOS version 13.xxx ?? and a Rant... > > > > > > > > > > > >Wow, 13 already? That's pretty surprising since 12.1 isn't GD yet and > > > >12.2 isn't even out yet. > > > > > > > > >>> "Buri, Heather H" <[EMAIL PROTECTED]> 3/19/01 10:41:14 AM >>> > > > >Hi Everyone. > > > > > > > >Well, I finished my BSCN course through Global Knowledge last week. I > > > >have > > > >to say I was kind of disappointed. I really was wanting to spend some > > > >good > > > >time on BGP and OSPF but we had to rush through it because we wasted a > > > >whole > > > >day going over RIP??? I thought this was supposed to be an advanced > > > >class! > > > >My opinion is the only refresher we should have been given on RIP is: > > > > > > > >Router Rip > > > > > > > >Anyways, the instructor said they started making the labs easier > > > >because too > > > >many people complained about them being too difficult??? :::sigh::: > > > > > > > >Oh well. Thank God for this list and I guess I will be saving myself > > > >$2000 > > > >on the CIT course now. > > > > > > > >I will be taking my exam on April 5. I wanted to study BGP and Policy > > > >Based > > > >routing some more. > > > > > > > >My instructor did mention Cisco was up to IOS release 13 already. This > > > >was > > > >news to me. He said it had been out for some time. My question is, > > > >has > > > >anyone been using it yet? My instructor did say that they finally did > > > >away > > > >with my favorite command... write mem. A sad, sad day! Well, I knew > > > >it was > > > >coming. I don't suppose "c r s" will work at the command line?? :-) > > > > > > > >Heather Buri > > > >CSC Technology Services - Houston _________________________________ FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] _________________________________ FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]