Has the telco run a stress test from end to end? i.e. From Smartjack to
Smartjack.
If so, are they reporting that the line is clean?
If you suspect the Smartjack, then tell the telco to unloop it. You put a
RJ-45 plug made into a loopback in the customer interface of the Smartjack.
If the trouble occurs then suspect the Smartjack.
If the telco can't see your loop, then he's testing the wrong circuit.
Consider making a loopback RJ-45 jack to test the wire from the Smartjack to
the CSU/DSU.
Do you have a spare CSU/DSU?
> -----Original Message-----
> From: Nick R [mailto:[EMAIL PROTECTED]]
> Sent: Sunday, June 10, 2001 2:17 PM
> To: [EMAIL PROTECTED]
> Subject: Details. [7:7889]
>
>
> Once logged in on the CFI on the telco side, customer's
> CSU/DSU cannot be
> consoled into.
> High probability of the physical damage of the line, but all
> the tests show
> continuity. Customer's CSU/DSU is working, but showing a high
> rate od CRCs
> and BPVs.
> It just does not respond to being consoled into it from the
> remote CSU/DSU
> on the telco side.
>
> To what extent can I assume that there is a problem with the NIU or
> SMARTJACK on both sides?
>
> - Nick
> Report misconduct
> and Nondisclosure violations to [EMAIL PROTECTED]
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