Looks like standard warranty wording to me. The Telco equipment manufacturers that I work with, in addition to the Cisco work that I do, say pretty much the same thing will happen to warranties if you use after-market, 3-party remanufactured devices.
----- Original Message ----- From: "Ismail Al-Shelh" To: Sent: Tuesday, April 16, 2002 08:56 Subject: RE: Might be of InCisco GBIC Sourcing & Support Policy [7:41591] > Me not. > > > -----Original Message----- > From: Jason [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, April 16, 2002 12:07 PM > To: [EMAIL PROTECTED] > Subject: Re: Might be of InCisco GBIC Sourcing & Support Policy [7:41576] > > > What's wrong with the message below... sounds fair to me.. > > > ""Ismail Al-Shelh"" wrote in message > [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > > Its so Obvious that Cisco is trying to be like Microsoft by monopolizing > the > > market. > > > > Ismail Al-shelh > > > > > > -----Original Message----- > > From: Matthew Crane [mailto:[EMAIL PROTECTED]] > > Sent: Monday, April 15, 2002 1:55 PM > > To: [EMAIL PROTECTED] > > Subject: Might be of InCisco GBIC Sourcing & Support Policy [7:41476] > > > > > > April 10, 2002 > > > > Cisco GBIC Sourcing & Support Policy > > > > We are continuing to receive questions concerning the consequences of > Cisco > > end users acquiring GBICs (Gigabit Interface Converter) modules from > > non-Cisco sourced third parties or directly from GBIC suppliers for > > deployment in Cisco routers and switches. > > > > Apparently there is still some confusion on what Cisco's position and > policy > > is in respect of these third party GBIC's, which is why I would like to > > summarize those for you and highlight the main points. I would also like > to > > take this opportunity to outline what Cisco would expect from you as a > > Channel Partner when it comes to you supplying non-Cisco GBIC's together > > with Cisco equipment to end users. > > > > Cisco's policy: > > Products from non-Cisco sources do not qualify for Cisco support and may > not > > be compatible with hardware, power, or software requirements. Cisco > sourced > > GBIC's can be easily identified by the Cisco logo and trademarks on the > > label. If a GBIC does not have the Cisco label and trademarks on it, then > it > > has not been sourced from Cisco and is subject to the conditions outlined > > below. > > > > GBIC's acquired through non-Cisco sources will be subject to the following > > conditions: > > > > 1) Cisco TAC is not under an obligation to support any non-Cisco GBIC > > modules; > > > > 2) Cisco SMARTnet will not cover non-Cisco GBIC modules; > > > > 3) Cisco does not guarantee the performance or results you may obtain by > > using a non-Cisco GBIC; > > > > 4) In the event that an end user experiences a support issue that Cisco > > determines is caused by use of a third party GBIC, Cisco will not provide > > warranty support or support under SMARTNet or another Cisco support > program > > for that issue. On the other hand, where a product fault or defect occurs > in > > the network and Cisco concludes that the fault or defect is not > attributable > > to the use of a GBIC installed by our customers or partners, Cisco will > > continue to provide support for the affected product under warranty or a > > Cisco support program. The nature of the defect or error is the key to > > determining what Cisco's support obligations are. > > > > Cisco sources GBIC's from third party suppliers, who agree to follow Cisco > > quality standards. Sometimes, Cisco disqualifies a supplier because of > > quality issues with that supplier's product, or for other reasons (i.e. > EMI > > or power requirements). Disqualified suppliers may continue to sell their > > GBIC's and please note that they or parties that have purchased from them > > may claim that their GBIC's are Cisco approved. Such statements are at > best > > unreliable and our customers should understand that only by sourcing > GBIC's > > directly from Cisco or a Cisco Authorized Channel, can our customers be > > confident they are getting Cisco approved modules that will qualify for > > Cisco support (Cisco sourced GBICs can be identified by the Cisco logo and > > trademarks on the label). We are taking appropriate legal action against > > suppliers using such false and misleading statements. > > > > > > What does Cisco expect from its Authorized Channels? > > Obviously we believe strongly that our GBIC's are superior in terms of > > quality and performance to any non-Cisco GBIC. Nevertheless, you may in > > certain instances prefer to resell third party GBIC's. As stated above, > this > > may occasionally give rise to support and warranty issues, and may cause > > confusion with the end users. In order to prevent such issues and to > protect > > Cisco's brand and reputation we would like to ask you to observe the > > following guidelines when reselling non-Cisco GBIC's together with or > > already installed in any Cisco products you are reselling: > > > > Inform the end user of the fact that he is receiving a non-Cisco GBIC; > > Inform the end user that such a non-Cisco GBIC will not qualify for > > Cisco support; > > Inform the end user of the brand of the non-Cisco GBIC and how they > can > > obtain support on those products and what the warranty terms are. > > > > Although this statement specifically covers GBIC's, the same issues arise > > with other third party components e.g. memory or cables. With regard to > > those products the same principles as set out in this letter apply. > > > > For any specific questions please contact your Cisco channel account > > manager. > > > > Yours Sincerely > > > > Paris G Arey > > VP EMEA Channels & Alliances > > Cisco Systems Inc. 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