Yep this is a known issue with CCM. Why cisco chose to do this is
anyones guess. All the telco's that we work with send Caller ID Name in
the ISDN Facility IE. 

Per Cisco, this can be modified on a per trunk group basis on a DMS-100
switch. None of the Telcos' we use have a DMS-100 so we haven't been
able to verify this.  Cisco says they will modify CCM to send/receive
caller id name in the ISDN Facilty IE, but they haven't committed to a
timeframe or version.

One of the telco's we use, came up with an alternate method to send a
name for Calling Party Name on a per DID Block basis, but in order to do
this our H323 Gateways need to use ISDN NI3, which the current Cisco IOS
revisions do not support yet. Cisco gave no indication as to if/when
they will support NI3.

We lose more IP Telephony deals because of stupid features that everyone
else's IP Telephony system or traditional key/pbx system has.

tm

Tim Medley, CCNP+Voice, CCDP, CWNA
Sr. Network Architect
VoIP Group
iReadyWorld

ph: 704.943.3615


-----Original Message-----
From: Paul Beckman [mailto:pbeckman@;DeltaHealthGroup.com] 
Sent: Thursday, October 24, 2002 11:40 AM
To: [EMAIL PROTECTED]
Subject: caller name ID/call manager [7:56218]

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We have been "working" with Cisco on a problem for about a year now
and have determined that we can not get caller name id on our phone
because Bellsouth is sending it in the facility ID field.  Cisco call
manager  will only look at the display IE field.  We have also
checked with two other carriers and they also deliver it in the
facility ID field.
 
My question is...  does anyone get caller name ID on their phones
from external callers?  And if so what carrier do you use and what
kind of switch is it being brought in on?
 

Paul Beckman 
MCSE MCT CCNA CCA 
Delta Health Group 
CIS Department 
(850) 470-0155 
[EMAIL PROTECTED]  

 

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