Neil,
In broad brushstrokes the answers are sort of:
1. Variable delay is the worst enemy of Voice QoS. Queuing delays are 
sometimes very common in ISP-to-ISP connections. Putting Voice traffic 
on the Internet is a risky proposition if you have significant concerns 
regarding Voice quality. Making sure that each remote has significant 
bandwidth for the VOIP traffic is the first step.  ISPs may be capable 
of providing some levels of QoS, but may be reluctant to do so. Most 
ISPs have significantly less queuing delay within their network than 
they do across connections to other ISPs. (VOIP across the same ISP 
backbone usually results in better than acceptable voice quality). It is 
usually the links that connect different ISPs that create the most 
problems. I have seen large VOIP implementations that achieved very good 
voice quality over a very large geographic area that was all served by 
one ISP. (Choose your ISP wisely).

2. VPN could hurt voice quality as some concentrators inject delay into 
the audio streams. Check the delay specs on any VPN concentrator you are 
thinking about using to see how much delay you can expect to have to 
deal with.

3. Solution? Most new Cisco routers and switches support QoS 
configurations that enhance the probability of achieving good voice 
quality within a network. I do not know the specs on their VPN 
concentrators off the top of my head.

HTH
Bruce

neil K. wrote:

>Hi Guys,
>
>I have a few questions regarding implementing VoIP.
>1) Can I have different remote offices run VoIP if they have (DSL access of
>Cable modem access) to the Internet, I mean running VoiP over internet as
>there wouldn't be any QoS.I am not sure about the Quality of Voice in that
>case.Also can the service provider of DSL or Cable provide us with some kind
>of QoS so that the Voice quality can be improved.
>
>2)Will implementing a VPN solution help in running VoIP  and how and what
>are the different solutions and what vendors should I be looking at.
>
>3) Does Cisco have a solution for this.
>
>Thanks in advance.
>
>Neil. K.
-- 


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