Hi,
We are currently working on filling an exciting new contract opportunity for an *ITIL Process Analyst *position that will be based out in *Minneapolis, MN*. *Job Title: ITIL Analyst* *Location: Minneapolis, MN* *Duration: 5 Months* *Candidates must have ITIL Certification with excellent COM skills and extensive experience in Incident Management. Phone hire is fine, but they must have excellent COM skills* *Description**: * • Individual will have background in ITIL. • Will have experience in process improvement. • Experience with ServiceNow is highly desirable. • The daily work is to look at processes and to meet with process owners to improve processes. • Some immediate efforts will be needed to educate some of our IT staff on certain processes. *Skills: * · Expert knowledge of desktop PC and peripherals support, scripting experience required · Seven years of equivalent IT experience desired · Project coordination desired · Strong problem solving skills · The ability to effectively communicate within a multi-disciplined team, across multiple locations and the ability to interact with customers · Ability to produce clear, concise reporting · Demonstrated ability to work well independently · Excellent communication skills · Familiar with software tools such as Service Now SOW *Summary of Project Scope: * This is to provide technical expertise and excellent customer service to departments while Fairview staff members are re-directed to project work. This technician will provide on-site support for desktop support and hardware issue resolution. *Project Deliverables: * *Support: * · Provide customer support through · Provide support for application or core work initiatives Incident Management* · Resolve customer incidents, PC reimaging, general support *Other**: * · Record time in client reporting tool. · Other activities as requested. Regards, Sonoma Consulting, Inc. Email: jam...@sonomaconsulting.net Web: www.sonomaconsulting.net -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
