Experience – 5+ yrs Location –Raleigh, NC 1 Year
Required Skills/Knowledge • Hands on experience in handling Cisco Contact Center/IPT Infrastructure. • Good understanding of switching – VLAN, Voice VLAN, VTP, STP, PoE, Routing and switching concepts. • Verse with following Cisco Unified Communication Products o Cisco Unified ICM Scripting. o Cisco Unified ICM /CCE (Contact Center Enterprise - IPCC) Installation, Configuration and Administration, o Knowledge of products like CUCM, Cisco Presence, CVP. o ICM Architecture knowledge – CallRouter, Logger, HDS, AWs and Peripheral Gateways. o Good Understanding of Pre- Routing, Post routing and Translation Route o ICM Scripting experience in Network IVR/VXML environment. o Experience in ICM Tools –Config Manager, Script Editor, Call Tracer, Router Log viewer etc o Candidates preferred with strong telephony background and thorough understanding of ACD, PBX (including IP based), CTI, IVR, various telephony protocols etc. o Good understanding of MS SQL database. o Should be strong in analysis, architectural design and reasoning capabilities. o Should have solid experience in major project implementations & field support. o Excellent written and oral communication skills. o Willing to learn new technologies and ability to learn them quickly o Experience in Cisco Unified Communication Manager (CUCM), Cisco Voice Portal (CVP) and Cisco IP IVR and Unity Connection voicemail products. o Cisco Voice Gateways (ISR Routers, ISR G2 Routers and Analog gateways) o Gateway protocols: H323, SIP, MGCP, SCCP. •Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans. Key Skills •Excellent Voice and Communication Skills. •Problem solving and analysis. •Contribute to team Management and Knowledge Transfer. •Global orientation and Process oriented. •Prepare Process and Technical documentation •Suggesting Upgrade plan by verifying the compatibility matrix •Interacting with Clients on day to day basis •Coordinating with Telco for implementation & Troubleshooting of Telco circuits •Working with Cisco TAC for resolving bugs in the IOS, Software defects •Performs analysis and diagnosis of highly complex networking problems. •Performs analysis of highly complex network designs. •Builds simulated networks in test labs to resolve highly complex problems and compatibility issues. •Hands on experience in design, integration, performance tuning, and migration of large Contact Center environments •Expertise in logical and physical IPT design layout. •Experience in development of standards, best practices and industry leading solutions in a highly dynamic environment -- Thanks Kevin 732-645-2039 -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. To unsubscribe from this group, send email to citrix-and-sap-problems+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/citrix-and-sap-problems?hl=en.
