Hi, I am the Sr Executive Recruiter at Sonoma Consulting and I am currently working on filling an exciting new opportunity for a Technical Support Analyst
I noticed your resume and thought you might potentially have the type of background that we are looking for in this position. This is an excellent opportunity with a very progressive organization that is the undisputed leader in its industry. I would love to spend just minutes having a brief introductory call over the phone to tell you more about this opportunity. I look forward to hearing from you. *Job Title:* Technical Support Analyst *Location: *Northern, NJ *Job Type*: Contract *Duration*: 6+ months LOCALS ONLY! phone+ f2f *JOB SUMMARY & SCOPE:* · The candidate for the TSS Analyst position will provide, under limited supervision, technical support of personal computers (PCs), Macs, laptops and printers in a network environment. · This will include the delivery, installation and setup of such systems in the end-user community within our location. · This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. *DUTIES & RESPONSIBILITIES:* · Provide Tier 2 support in the operation and management of Mac/Windows desktops/laptops · Manage various types of medium-to-complex project initiatives, upgrades and maintenance activities · Monitor our support call queue for new support calls and respond accordingly · Troubleshoot system/application issues of medium to high level complexity and escalate issues appropriately · Develop utilities to streamline standards and deployments methodologies · Work with external vendors to resolve hardware and software issues · Configure Mac/PC's for new hires · Install software requested by the business · Development and deployment of unattended operating system installations for workstations/desktops/laptops · Support Moves, Adds and Changes related to our corporate environment · Work with end-users to develop an understanding of their business requirements · Update project database to keep Senior management aware of changes · Create and modify support documentation as related to the corporate infrastructure · Application, Hardware and Operating System lifecycle management including upgrades, patching and off-hours maintenance activities · Propose, design and implement enhancements and additions to the current environment *QUALIFYING EDUCATION & EXPERIENCE:* · BA/BS in Business or Computer Science or AA with minimum of 4-6 years related work experience · Strong understanding of networking, infrastructure and client side architectures, software lifecycle and system design · Advanced level troubleshooting skills within the desktop environment · Excellent written, verbal communication skills as well as people skills · Strong Documentation skills · Must be a self-starter with the ability to work independently with minimal guidance and in a collaborative team environment · Able to adapt in a fast paced constantly changing environment · Excellent time management and organizational skills · Very strong Mac hardware and software troubleshooting skills · In depth knowledge of OSX and Microsoft Office Suites · Experience of integrating Mac into a Wintel environment · Proven experience of business continuity, storage & capacity planning, asset management, service transition, service integration and change management · A general understanding of networking: DNS, DHCP & Proxy servers · A good understanding of windows server technologies and knowledge of using group policies to manage windows and Mac OSX clients & experience of deploying Mac OSX within a 400+ user base · A detailed knowledge of Mac OS management, shell scripting, Adobe Creative Suite, Quark Express, Final Cut, MS Office for Mac, font management & administrative tools such as Universal Type server. Advanced user of JAMF Software's Casper suite tools · In depth knowledge of Lotus Notes · Experience in a large corporate multi-domain/multi-site organization Thanks Sharon Kolluru - Sr Executive Recruiter Sonoma Consulting, Inc. Tel : 630.657.8126 Fax: 630.756.4181 Email: shar...@sonomaconsulting.net Web: www.sonomaconsulting.net -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
