* * *Job 206 SAN Production support Engineer* * * *Description* * * *Global Technology Infrastructure (GTI) Global Service Operations (GSO) is responsible for service support and delivery for Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts. * * * *The Storage Operate team is responsible for all global storage deploy and operate functions, including global Storage Area Network (SAN), Network Attached Storage (NAS), and Backup operations, Level 1, 2 and 3 support, P1 management, maintenance, tools rollout and support, tech refresh planning and oversight, finance, service management and reporting, operational risk management, and continual service improvement.* * * * * * * *Primary Responsibilities: * * * *Resolving high priority incident tickets, up to P1S1 * *Engaging internal customers * *Attendance on management and technical bridges through incident resolution and preparation and presentation of root cause analysis * *Coordinating and driving both internal and external vendor IT support teams in resolution activities * *Executing assigned Service Request to standards and controls * *Providing on-going improvements to event monitoring in agreement with level 3 teams * *Ensuring environmental testing and Disaster Recovery/Business Continuity tests are completed successfully as required * * Manage Key Relationships with:* * * *Data Centre Operations and Infrastructure Operations - IOC * *Business Aligned support functions * *LOB support teams, AD Support teams * *Level 2 / 3 support personnel * *Other GTI support organizations * *Vendor Level 1 / 2 support engineers * * * * * *Qualifications* * * *Mixture of intermediate and advanced knowledge of multiple major vendor platforms - Storage Area Networks (SAN), Enterprise Storage Arrays. This includes Symmetrix, Clariion, HDS, XIV, Brocade, Cisco SAN fabrics. Netapp and Centerra skills a plus. * *Knowledgeable in Microsoft Windows, Sun Solaris, HP-UX, AIX * *Intermediate skills with RDF solutions * *Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business during high impact incidents * *Provide Level 2 production support for distributed storage environment including accurate problem identification, ticket documentation and customer/vendor engagement * *Provides management with strategic and tactical recommendations for SAN environments * *Demonstrates leadership and independent problem solving * *Self starter, self motivated, and require minimal supervision * *Intermediate business continuity/resiliency knowledge * *Intermediate knowledge of large scale Enterprise backup solutions * *Specific Storage Administration Expertise:* * * *3+ years experience in distributed storage environments. * *3+ years experience in an associated technology (Server, Networks) * *Intermediate/advanced experience with zoning in a large switched fabric environment. * *Intermediate/advanced experience configuring EMC DMX and/or Intermediate HDS Lighting line of products. * *Intermediate/advanced experience deploying storage with controller based systems such as EMC Clariion or HDS Thunder line of products. * *Intermediate experience installing and configuring host bus adapters. * *Intermediate experience installing and configuring multipathing software (EMC Powerpath, HPUX Pvlinks, Veritas DMP, HDS DLM) * *Intermediate knowledge/experience designing and deploying local/remote mirroring solutions for backup and disaster recovery. Knowledge of SRDF, Truecopy, Timefinder, and Shadowimage. HORCUM knowledge a plus. * * Business Skills:* * * *Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues. * *Good positive attitude and helpful approach * *Good spoken and written English * *Ability to communicate clear and concise information in support of team and firm goals. * *Timely escalation of critical and/or complex issues as required. * *Ability to solve operational issues with both tactical and long-term solutions * *Good problem solving and analytical skills * *Excellent time management and personal task prioritization * *Good planning skills and ability to deliver to agreed schedules * * * *City: Whippany * *State: New Jersey * * * *LOCATION: Whippany, NJ* *Rate: open* *Duration: 6 + months* * * * * * * *MUST send if you're interested, kindly send your updated CV to ( suman.bak...@harriersys.com)with following details for further process, * * * * * *Writeup or Paragraph on comfortability with requirement:* * * *Full Name as per Visa:* *Email Id :* *Cell no# :* *Alternate no # :* *Availability:* *Current location(City & State):* *Visa Status(H1b,EAD,OPT EAD,Green Card,Us Citizens,TN VIsa or others):* *Employer details: * *Hourly Rate need all Inclusive:* *Best time to call :* *Face to Face Interview at own cost:* *Must send :- 2 Professional References with Name ,official Ids,Designation * *and contact number will use after confirmation if required :* * * *-- *
** * Warm Regards,* *Suman Bakshi (Sam)* *Resource Manager || Harrier Infotech USA Inc Office -732-637-0815 || Fax- 732-626-8888 Email- suman.bak...@harriersys.com Email- sa...@harriersys.com 2 King Arthur Court,Suite#11, North Brunswick, NJ 08902 Website- www.harriersys.com * * <http://in.linkedin.com/pub/suman-it-recruiter-bakshi/10/2b9/73>* * * -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. To unsubscribe from this group, send email to citrix-and-sap-problems+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/citrix-and-sap-problems?hl=en.
