Hi , Greetings…!!! * *
*Please send resume to rsa...@elegantsolutions.us or contact 703-348-2872* This is *Ron Sally* from *Elegant Enterprise-Wide Solutions, Inc.*(company founded in 2001); we are a IT consulting and staff augmentation firm working hand in gloves with government (federal, state, county) and lot of commercial clients directly. Our success is result of our philosophy of sharing most of bill rate with consultants so that people who make it happen get most of it. We have a job position and have really liked your resume for this position and feel that you will be a great match and an asset if hired. Please review below the full job and let me know if interested. *Position: Technical Support* *Position ID: LOC # 40317* *Duration: 12 Months * *Location: Barnstable, MA 02630 * *Client: Barnstable County, MA * *Responsibilities:* Responsible for providing technical support services to County staff. Support staff via phone, email, and via the internet. Respond in person to a support situation in any Barnstable County office, building, or customer site when the situation warrants it. Answer Help Desk phone and provide Help Desk functions. Respond to Help Desk tickets assigned. Provide technical support on hardware, software, network issues, and web sites. Provide database support, services, and development as needed. Fix hardware and software issues. Install and configure hardware and software. Provide network administrative services. Provide support for Cisco IPT phone system, including adds, moves, and changes of devices and user accounts. Image, configure, and deploy new computer workstations, *General Experience:* · Has previous experience providing web support services. Has experience with SQL, MySQL, and PHP software platforms. Has experience with the WordPress content management system. · Has work experience with Microsoft Server Windows 2003, Microsoft Windows Server 2008, and with network administration concepts. · Has knowledge and experience providing support on iPhones, iPads, and other smartphones and mobile device technologies. Experience both supporting and solving synchronization and connectivity issues. · Has experience in using imaging technology to configure computers. Respondent provides a listing of imaging technology that respondent has experience with. · Has experience in at least one, if not more than one, computerized Help Desk ticketing system, including Boss-Solutions’ Support Central solution. · Has formal training in computers, experience supporting users in a variety of environments, and demonstrates experience and knowledge in addressing the technical support needs of a diverse audience of computer skills and abilities. · Has a broad base of experience in operating systems (multiple Windows versions, Mac OS, Linux, and UNIX). Also has experience in database development, Cisco IPT phone equipment. Very knowledgeable in supporting Microsoft Office 2003 and 2010 *Job Environment:* Work is generally performed in typical office conditions. Operates computers and standard office equipment. Utilizes hand tools. Lifts and moves computer equipment. Regular travel is required between various County departments and customer sites. Errors could result in interruptions of critical County systems, communications and monetary loss. *Technical Support* · Provide technical assistance to County staff and other contractually affiliated parties. · Troubleshoot, diagnose, and solve hardware and software problems on Barnstable County employee desktops, and other equipment. Provide support to workstations using Microsoft Windows, Mac OS, and Linux. Provide support for Microsoft Office, and many popular desktop applications. · Provide coverage by answering IT Help Desk phone and logging calls into Barnstable County’s automated Help Desk ticketing system. · Respond to troubleshooting requests submitted via IT Help Desk tracking system. · Provide audiovisual support for meetings and presentations as needed, including camera operation and live streaming *General IT Tasks* · Configure new hardware and computer workstations for deployment. · Perform software installations and software upgrades. · Image and configure new workstations. · Install new workstations into production environment. · Replace failed hardware with replacement parts provided by Barnstable County. · Configure and install Cisco IPT phones onto existing Barnstable County IPT phone network. · Provide support for mobile/handheld devices, including configuration to County email system and diagnosing synchronization and connectivity issues.** *Web Services* · Provide web support services to County staff, including break/fix issues, web hosting issues, PHP issues, phpMyAdmin support issues, MySQL support issues, html to content management conversions, and content management technical support. · Provide web maintenance services on a project basis, including code maintenance and content management customizations. *Database Services* · Develop and support applications using client-server database techniques, especially using Microsoft Access, MySQL, MS-SQL and PHP *If interested, Please send your updated resume with rate expected for this position along with the following details ASAP.* · Full Legal Name (As per SSN): · Location: · Contact: · Email: · Availability: · Ready for Relocation: · 3 Professional References: · Rate: · Visa Status ( H1B/EAD/GC,US Citizen): · Year and Month of Under graduate degree with Major( B Tech in Computer Science ,B.S Computer Science etc.) : · Year and Month of Graduate degree with major( MCA,MS in Computer Science, MSc in Computer Science etc.) : For verification purposes, a copy of the work Visa and degrees of the candidate will be required for H1B/EAD/OPT candidates. *Client prefers Skype interviews. 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