Position: Network Analyst/Engg Location: Bloomington,IL Long Term - Cisco Customer Voice Portal (CVP) - Call Routing applications, including Cisco Unified Intelligent Contact Management (ICM), Voice Management, General familiarity Windows and LINUX/ Solaris, Cisco IOS (CIOS) - Familiarity with relational database systems, including forms-based query and data entry; SQL. - Ability to translate complex contact center business requirements into call routing designs. - Ability to program, test, and implement call routing designs. - Experience with IP Telephony, including Cisco Unified Communications Manager (CUCM), IP Phones. - Infrastructure troubleshooting - Cisco Unified SIP Proxy (CUSP), Cisco Unified Intelligent Contact Management (ICM) , CVP/VXML server. - Experience with Multiple instances of UCCE using ICM to ICM gateways - Knowledge of adjunct connectivity - TCP/IP networking fundamentals - Understand ITIL Principles (Service Management)
Thanks, Vinay Kumar ________________________________________ Pyramid Technologies Inc [email protected] *PH: 714-332-3122 * *G-Talk : [email protected] <[email protected]>* 9535 E 59th St. Suite A Indianapolis, IN | www.pyramidinc.com ________________________________________ -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
