*Title: Genesys Engineer * *Location: Santa Clara, Austin- TX or SLC, UT.*
*Duration: 6-12 months+* *The candidate can work from either Santa Clara, Austin- TX or SLC, UT.* *Job Responsibilities* Reporting into the Senior Manager Genesys Engineering, the Lead Genesys Engineer is responsible for configuration , operation and maintenance of client’s CS Genesys Environment. • Responsible for maintaining the configuration of all the Genesys environments . • Monitors contact center technology including systems, applications, call routing and network traffic. • Modifies Genesys system configuration based on business requirements and other factors. • Plans and directs deployment of new contact center technologies and upgrades. • Coordinates and manages planned system maintenance and change control process. • Performs triage and troubleshooting of Genesys applications and related telephony/network components as needed. • Serves as the main point of contact for all Genesys concerns internally and with external vendors. • Provides secondary support for other information systems/networks as required. • Requires ability to perform on-call duty on a rotational basis and key escalation on functional applications supported • Demonstrate passion for Customer Service with leadership and drive to support our customers with innovative solutions • Provide timely and clear communication regarding application issues and remediation efforts *Job Requirements* 5+ years’ experience supporting Genesys Framework , Genesys inbound Voice (TDM and SIP) , Genesys InfoMart, Genesys Administrator, Genesys URS and Orchestration servers; Stat Servers including creating custom statistics, and Gplus Adapter for Aspect WFM. Must have call center experience and understand skills-based routing. A proven ability to read and analyze Genesys system logs such as (but not limited to ) Tserver / Sip Server, Interaction Server, URS. Etc. Knowledge of voice networks including switching, messaging, signaling, etc. Knowledge of call routing strategies, CTI, and T-server operation. Knowledge of nuance speech engines (ASR/TTS) and tools. Thorough Knowledge of email, chat and open media routing. Knowledge of Real Time reporting engine (CCPulse / Stat Server). Experience with both TDM and VoIP routing protocols Comfortable interacting with Web Service, SOA. Exposure to VXML, Voice Objects, C Sharp Familiarity with Platform SDK *Thanks & Regards, * *Vikram Raj * *Manager-Recruitment *[image: UniversalSoftware Logo 3C1] 1 Olde North Road, Chelmsford, MA - 01824 Ph: 978-770-2260 E-mail: vikr...@universal-sw.com Company Website: www.universal-sw.com *[image: cid:image002.png@01CDC315.1A0272B0]* vikramrjp *[image: cid:image003.gif@01CDC315.1A0272B0]* <http://www.linkedin.com/pub/vikram-raj-singh/4a/799/163> -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
