Hello, Hope you’re doing great. Please find the below requirement. Thanks.!!!
*Job Title: Cisco Voice Support Consultant Level 3 (425153) * *Location: Washington DC* *Duration: 12 months* *In person interviews* *Local candidates only- VA, DC, MD* *"Primary responsibility is Tier 2 Cisco Unifid Communication Support.* *• Troubleshoot and resolve hardware and networking connectivity issues between Cisco Unified Communication Manager and endpoints.* *• Troubleshoot and resolve voice mail issues between Cisco Unity Connection and endpoints.* *• Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the Cisco Unified Communication Manager Environment.* *• Assist customers with move, add, change requests* *•Deploy line/device Class of Service using partitions and calling search spaces and translation patterns* *• Work on Tier 2 and Tier 3 Tickets * *• Provide timely response to all issues and provide status updates to customers* *• Identify and escalate situations requiring urgent attention or tickets left unattended in queue unattended* * Use the BAT tool to add phones and users and to change configurations* * Add users, assign them capabilities, and associate them with phones* * Configure phone features: shared lines, call park, DND, Music on Hold, and phone services* *Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated. * *Required / Desired Skills* Skill Required / Desired Amount of Experience Expertise Rating Cisco Certified Network Associate (CCNA) CCNA Voice Required Cisco Certified Network Associate (CCNA) CCNA Wireless Required Cisco Certified Network Associate (CCNA) Required Experience Configuring and troubleshoot Cisco IP Communicator and Jabber Required 5 Years 3 - Expert Experienced in DNS Server, DHCP, domains and TCP/IP based apps Required 5 Years 2 - Proficient Experienced in LAN and WAN QOS design and configurations Required 5 Years 3 - Expert Experience supporting multi-vendor, multi-platform converged networks Required 5 Years 3 - Expert Experience with bulk upload tools such as (BAT) for large scale deployments Required 5 Years 3 - Expert Experience with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multisite environments. Required 5 Years 3 - Expert Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules Required 5 Years 3 - Expert Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig Required 5 Years 3 - Expert Experience with Supporting and configuring Cisco TelePresence Video Communication Server Required 2 Years 3 - Expert Experience with Supporting and configuring Cisco Unified Communication Manager v7.x, v8.x ,9x (CUCM) Required 5 Years 3 - Expert Experience with Supporting and configuring Cisco Unified Presence v7.x v8.x Required 3 Years 3 - Expert Experience with supporting and configuring Unified Communication Manager Express and SRST Required 5 Years 3 - Expert Experience with Supporting and configuring Cisco VG224 Required 5 Years 2 - Proficient Experience with Supporting and configuring unity Connection 7x 8x,9x Required 5 Years 3 - Expert Experience with Supporting and configuring Cisco 7921-7925 Wireless Phone Required 5 Years 2 - Proficient Experience with Supporting and configuring Cisco 7900 and 8900 Series Phone Required 5 Years 2 - Proficient Experience on Working on Tier 2 and Tier 3 Tickets Required 5 Years 2 - Proficient Prior project management and customer facing experience Required 5 Years 3 - Expert BS/BA Engineering, computer engineering, Computer Science or relevant work experience Required Acha Integrated Technology Services Inc., Direct: 703-246-1570 || Email: a...@its-incorp.com ------------------------------------------------------------------------------------------------- 1033 Sterling Road, Suite 205, Herndon VA 20170-3838|| www.its-incorp.com ------------------------------------------------------------------------------------------------- E-Mail is the best way to reach me. <http://www.linkedin.com/in/achaayyappavarma/> -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
