Hello,

Hope you’re doing great.
Please find the below requirement. Thanks.!!!

*Job Title: Cisco Voice Support Consultant Level 3 (425153) *

*Location: Washington DC*

*Duration: 12 months*

*In person interviews*



*Local candidates only- VA, DC, MD*



*"Primary responsibility is Tier 2  Cisco Unifid Communication Support.*



*• Troubleshoot and resolve hardware and networking connectivity issues
between Cisco Unified Communication Manager and endpoints.*

*• Troubleshoot and resolve voice mail issues between Cisco Unity
Connection and endpoints.*

*• Troubleshoot connectivity, quality of service, break/fix, voice quality,
and configuration (feature, services and network) issues within the Cisco
Unified Communication Manager Environment.*

*• Assist customers with move, add, change requests*

*•Deploy line/device Class of Service using partitions and calling search
spaces and translation patterns*

*• Work on Tier 2 and Tier 3 Tickets *

*• Provide timely response to all issues and provide status updates to
customers*

*• Identify and escalate situations requiring urgent attention or tickets
left unattended in queue unattended*



*    Use the BAT tool to add phones and users and to change configurations*

*    Add users, assign them capabilities, and associate them with phones*

*    Configure phone features: shared lines, call park, DND, Music on Hold,
and phone services*



*Excellent interpersonal and customer service skills; strong communicator;
manages multiple customer priorities at given time; prioritizes and works
with designated groups as needed; works independently with limited
supervision; is highly motivated.         *



*Required / Desired Skills*

Skill

Required / Desired

Amount

of Experience

Expertise Rating

Cisco Certified Network Associate (CCNA) CCNA Voice

Required









Cisco Certified Network Associate (CCNA) CCNA Wireless

Required







Cisco Certified Network Associate (CCNA)

Required









Experience Configuring and troubleshoot Cisco IP Communicator and Jabber

Required

5

Years

3 - Expert

Experienced in DNS Server, DHCP, domains and TCP/IP based apps

Required

5

Years

2 - Proficient



Experienced in LAN and WAN QOS design and configurations

Required

5

Years

3 - Expert

Experience supporting multi-vendor, multi-platform converged networks

Required

5

Years

3 - Expert



Experience with bulk upload tools such as (BAT) for large scale deployments

Required

5

Years

3 - Expert

Experience with configuration of route plans, route lists, device profiles,
calling search spaces, and partitions in multisite environments.

Required

5

Years

3 - Expert



Experience with Configuring and troubleshoot Cisco Unity Connection
features, subscribers, call handlers, call routing rules

Required

5

Years

3 - Expert

Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig

Required

5

Years

3 - Expert



Experience with Supporting and configuring Cisco TelePresence Video
Communication Server

Required

2

Years

3 - Expert

Experience with Supporting and configuring Cisco Unified Communication
Manager v7.x, v8.x ,9x (CUCM)

Required

5

Years

3 - Expert



Experience with Supporting and configuring Cisco Unified Presence v7.x v8.x

Required

3

Years

3 - Expert

Experience with supporting and configuring Unified Communication Manager
Express and SRST

Required

5

Years

3 - Expert



Experience with Supporting and configuring Cisco VG224

Required

5

Years

2 - Proficient

Experience with Supporting and configuring unity Connection 7x 8x,9x

Required

5

Years

3 - Expert



Experience with Supporting and configuring Cisco 7921-7925 Wireless Phone

Required

5

Years

2 - Proficient

Experience with Supporting and configuring Cisco 7900 and 8900 Series Phone

Required

5

Years

2 - Proficient



Experience on Working on Tier 2 and Tier 3 Tickets

Required

5

Years

2 - Proficient

Prior project management and customer facing experience

Required

5

Years

3 - Expert



BS/BA Engineering, computer engineering, Computer Science or relevant work
experience

Required









Acha

Integrated Technology Services Inc.,



Direct: 703-246-1570 || Email: a...@its-incorp.com

-------------------------------------------------------------------------------------------------

1033 Sterling Road, Suite 205,  Herndon VA 20170-3838|| www.its-incorp.com



-------------------------------------------------------------------------------------------------

E-Mail is the best way to reach me.

<http://www.linkedin.com/in/achaayyappavarma/>

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