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Please find the below requirement. Thanks.!!! *Job Title: 6300-1: **Project Management – Enterprise* *Location: CLEMSON, SC* *Duration: 6 months+* • Must be certified as a ServiceNow • Must be ITIL 3.0 certified The Director of IT Services Management will manage IT Service Management platform and Enterprise ITSM processes. This leadership position reports to the Director of IT operations and will be responsible for delivering and executing various initiatives to the position IT in delivering the highest level of service to the University and its customers. The Director will be lead a team of Business Analysts, Strategic Development Partners, and a matrixed team of stakeholders who are responsible for building and enhancing a scalable, high performance, multi-tenant ITSM platform. The Director, ITSM will work closely with other IT directors, managers, and other IT and business teams. This position will be responsible for supporting the Clemson Computing and Information Technology (CCIT) enterprise in an effort to enhance its service offerings and performance. The incumbent will drive the design, development and operations of the ITSM platform, including: Incident Management, Problem Management, Change Management, Service Catalog, Asset/CMDGB, Critical Performance Indicators, and other facets of ITSM. The individual will be a team player and empathic listener with EXTREMELY STRONG Facilitation Skills. This role is expected to lead and contribute with minimal supervision and be self-motivated. This individual must be a strong collaborator, working well with others, and understanding top-level goals and objectives and driving toward them. Experienced leaders with have a proven ability to transform organizations, processes and information technology are ideal fits and experience with large transformative information technology projects (especially in health care) is desired. Candidates who enjoy innovating across a complex, change-oriented environment while working with a motivated team will find this position attractive. SCOPE OF THE PROJECT: This is an ongoing effort with multi-tier application environments that requires modern technologies, technical practices and substantial collaboration with a variety of stakeholders. The Leadership Role, Director of IT Service Management will be a pragmatic and collaborative organizational change agent that is focused on real-world, incremental improvements. The State seeks a skilled professional with a deep level of IT Service Management experience who can work independently and alongside IT directors, managers, and other IT and business teams in supporting the Clemson Computing and Information Technology (CCIT) Enterprise efforts to enhance it service offerings and performance. The following duties will apply for this position: • Drive the design, development and operations of the ITSM platform, including: Incident Management, Problem Management, Change Management, Service Catalog, Asset/CMDB, Critical Performance Indicators, and other facets of ITSM. • Responsible for delivering and executing various initiatives to position IT to deliver the highest level of service to the University and its customers. • Lead Business Analysts, a Strategic Development Partner, and a matrixed team of stakeholders who are responsible for building and enhancing a scalable, high performance, multi-tenant ITSM platform. • Will be a team player and emphatic listener with EXTREMELY STRONG facilitation skills. REQUIRED EDUCATION: A Bachelor of Science or Master of Science Degree in Computer Science, Software Engineering, or equivalent. REQUIRED CERTIFICATIONS: Certified as a ServiceNow. Must be ITIL 3.0 certified. *Skills:* *Category * *Name * *Required * *Importance * *Level * *Last Used * *Experience * Education Bachelor of Science Degree Yes 1 IT Administration ITIL v3 Yes 1 Miscellaneous Leadership skills Yes 1 Lead Within 5 Years 4 - 6 Years Miscellaneous Process Management No 1 Lead Within 5 Years 4 - 6 Years Packaged Applications ServiceNow Yes 1 Lead Within 5 Years 4 - 6 Years Program Management ITSM - IT Service Management Yes 1 Expert Within 5 Years 4 - 6 Years Program Management ITSM applications Yes 1 Program Management Project Management experience No 1 Advanced Within 5 Years 2 - 4 Years Specialties Communications Yes 1 Expert Within 5 Years 4 - 6 Years *Additional Skills:* REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • 5+ years’ experience in Technical/Process Management leadership role in a large (500+) IT organization. • Must be certified as a ServiceNow Administrator or certified with a similar platform and have developed applications or worked with a partner to successfully implement applications • Must be ITIL 3.0 certified • Track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications. • Must be process oriented and can plan, design, implement process across cross functional teams. • Must be able to resolve and apply resolutions to address complex business challenges utilizing people, process, and technology. • Have the ability to quickly understand existing systems/technology and their dependencies with one another • Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff. • Detailed oriented • Strong Customer Service • Team player who has the ability to work effectively with all levels of Management • Strong Leadership abilities that can guide a help desk/incident management team PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • 5-7+ years of IT Management experience. • 5+ years in overall ITSM design and development experience. • Demonstrated experience in cross departmental management, teamwork, and execution. • Basic knowledge of Project Management fundamentals REQUIRED CERTIFICATIONS: Certified as a ServiceNow. Must be ITIL 3.0 certified. Acha Integrated Technology Services Inc., Desk: 703-436-1267 || Email: a...@its-incorp.com ------------------------------------------------------------------------------------------------- 1033 Sterling Road, Suite 205, Herndon VA 20170-3838|| www.its-incorp.com ------------------------------------------------------------------------------------------------- E-Mail is the best way to reach me. <http://www.linkedin.com/in/achaayyappavarma/> -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
