Dear Partners,

Hope you are doing great!

Please find below the urgent requirement and let me know if you have any
available consultant for the same.

Please Share Resumes at *himans...@tresourceinc.com
<himans...@tresourceinc.com>*


Role: Voice Engineer

Location: Newark CA

Duration: 3 months

Local only



 Bachelor’s degree or equivalent experience required

•         Experience working with senior level application programmers and
associated programming technologies and diagnose technical issues at all
OSI layers

•         Minimum 5 years of proven Cisco voice experience, especially UCCE

•         Cisco CCVP and/or CCIE Voice certificates or related
experience


•         Must have UCCX scripting experience, In-depth technical knowledge
of Cisco UCCX (Unified Contact Center Express), ICM, CVP and Finesse Cisco
Agent Desktop, UCCE scripting a plus

•         Experience providing engineering support to Cisco Unified
Communications solutions: Call Manager, Unity/Unity Connections, Attendant
Console, Cisco Telepresence, WebEx, and Presence, Workforce Management,
Spectrum neXorce, CallCopy

•         Support level knowledge with the use of tools, processes, and
teamwork to resolve tickets and complex troubles according to specified
time frames for projects

•         Proven ability to maintain accurate logs of trouble isolation and
repair efforts and escalate/communicate issues to management as needed

•         Proficient with Cisco UCS and VMware






Thanks & Regards



Himanshu Purohit

Sr. Technical Recruiter

3736 Hills-Dale Court,

Santa Clara, CA 95051

Direct: 408-709-1760 x 801
himans...@tresourceinc.com

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