Hi, *Role : *Avaya/Genesys- Consultant
*Location: *Carlsbad, CA *Duration: *6 Months + Extension *--------* · Applicant should have extensive experience in a large call center environment. Must be able to respond to DR and outage situations in timely and knowledgeable manner. Must be able to quickly assimilate to the Client’s Scientific environment. · *Requirements (Must Have)* · Advanced Call Center Routing Experience · VDNs · Vectors · Holiday Tables · Service Hour Tables and time of day routing · Vector Variables · VDN Variables · Building Stations · Building Skills · Knowledge of Coverage paths and cover answer groups, hunt groups, remote coverage paths · Knowledge of Modular Messaging · Call tracing experience for trouble shooting · Understanding and able to manipulate incoming call handling treatments and ARS route patterns · Knowledge of CMS Supervisor · Ability to build menus and creative routing solutions · Build and manage announcements · Basic Telco troubleshooting · Good Understanding of Verint/Witness QM and WFM applications and the ability to support these applications, servers and recorders · Knowledge of Avaya Elite-Multichannel (EMC)/Sales Force Dot Com (SFDC)/Genesys and ability to support these CTI integrations · Knowledge and understanding of ATT Route It · Building terms · Building routing plans · Experience working tickets and troubleshooting issues to resolution · Good Communication and interpersonal Skills · Good Organizational Skills · Available for travel (negotiable) · Available for on-call, afterhours and weekends as needed · Experience Interfacing Customers and business users · Ability to work in a very fluid environment · Ability to multi-task at a high level · Ability to maintain your composure with vendor, customers and co-workers *Requirements (Desired)* · Exposure to Genesys applications – Call Routing and Multi-media · Familiarity with - Genesys Administrator - Configuration Manager - Solution control Interface - CC Analyzer and Hyperion Reporting environment, - Genesys Multimedia applications such as Interaction Server - Contact Server - Email Server - Chat Server - Genesys Communication Server for Siebel · *Requirements (Must Have)* · Requires a minimum of 2 years of relevant experience in a Call Center environment using Genesys call center applications with Avaya phone switches. · Must be familiar with Avaya Call Routing, Avaya Vectoring and Genesys application version 8.0 and above. Particularly Avaya Site Administration tool, CMS Supervisor, One-X communicator, Genesys Administrator, Configuration Manager, Solution control Interface, CC Analyzer and Hyperion Reporting environment, *Requirements (Desired)* · Genesys Multimedia applications such as Interaction Server, Contact Server, Email Server, Chat Server, Genesys Communication Server for Siebel · Exposure to Avaya EMC applications · Verint Call Recording and WFM applications · Integration to SalesForce.Com <http://salesforce.com/> and other CRM systems *Saurabh Sharma* SAP AND IT CONSULTING SERVICES 4606 FM 1960 Rd W, Suite 400 Houston, Texas-77069 T: 281 954 5503 | (855) 647-8754 EXT 702 Email: saur...@e-infionics.com <raj...@e-infionics.com> | saurabhsysmind...@gmail.com Web: www.e-infionics.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.