*Network Voice Engineer * *Edison, NJ *
*12 Months * *Competencies IT IS_CNS_Voice Network_Cisco Experience (Years) 6-8 * *Essential Skills :* 1. Should have Good Communication skills. 2. Meet the client’s expectations and full fill the requirement. 3. Be a team player and work with Offsite engineers. 4. Day to day troubleshooting in all telecom related issues and request. 5. Close tickets on time and make sure there are no SLA breach tickets. 6. Protect Voice eco-system: Identify opportunities and drive service and process improvements; Incident/Problem, Change/Release, Security, Risk/Compliance, and Proactive Monitoring. 7. Implement, and configure Avaya contact center solutions. 8. Troubleshooting experience with managing Avaya Aura Communications Manager and Avaya adjunct applications and services, 9. Hands on Knowledge on Cisco VG and troubleshooting experience on cisco CUCM 10. Key capabilities include: voicemail, call accounting, call management, audio conferencing and functionality diagnostic tools. 11. Capability to handle Avaya solution comprised of the following key components: a central PBX, outlying media gateways across all region, and single carrier and multi carrier cabinets. 12. Should have hands on experience in Avaya Aura communication manager, Avaya Session and System manager for SIP call routing 13. Avaya Voice Portal application development and deployment. 14. Capability handle Avaya and 3rd part voicemail systems. 15. Day to day Tier 2 level escalations from the Tier 1 Technician force 16. Computer Telephony Integration (CTI) including Conversant style IVRU (interactive voice response unit) objects based upon VXML and SIP 17. Contact Center Call Vectoring and documentation 18. Skills based Expert Agent Selection for Call Centers 19. Mentor and support Technician workforce 20. Diagnoses and troubleshoots complex voice system troubles. 21. Multiple Call Accounting System report template and generation support. 22. Develops, recommends, and implements specific continuity and system configuration documents for assigned systems 23. Performs installation, updates, and service-affecting changes during after-business-hours periods as necessary to prevent adversely affecting critical business systems or processes. 24. Performs standard level system administration tasks, to include call routing, line and trunk group assignments, station assignments with COS/COR, and line utilization optimization. 25. Performs entry level vector routing and call routing queues with Skill and Split based call routing functionalities. 26. Catalog and monitor all technical system information and maintenance contract details necessary to accurately portray the state of the company’s telecommunications system environment (both local and remote systems). 27. Should have basic understanding of the Avaya Enterprise system by correctly implementing and consistently documenting: • System components (analog/digital/IP/pseudo stations and trunks) • Grouping components (agent definitions, hunt groups, queues, skill sets) • Trunk components (trunk groups, AAR/ARS tables and other routing functionalities) • Voicemail components (mailboxes IMAC) • Contact Center components (voice, email, fax, IM setup and routing) • Adjunct components (One-X Attendant, One-X Communicator, IP Agent) • Software patch installation on all telecommunication systems 28. Should have working knowledge of the following Avaya System Administration tools by implementing advanced configuration changes and/or reporting using: • Avaya Site Administration • CMS Supervisor • CMS Administration • Meeting Exchange Administration • Verint Audiolog call recording 29. Basic knowledge on cabling punch down cables from PBX to user desk. 30. Follow standard practice on Update SPO’s and other documentations. Thanks, Sudhir Dubey 614-588-8608 -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
