Don,
The agent popup is controlled by the "Automatically popup" option and
depends on the Agent "Seeing" the server. Verify that the option is
checked by right-clicking on the agent in the system tray and looking
at the properties.
Second, if the login box is grayed out when you right-click on the
agent in the system tray, then that means it's having trouble
contacting the server, which is likely a personal firewall issue.
Michael Grinnell
Network Security Administrator
The American University
On Dec 5, 2007, at 8:51 AM, Don Click wrote:
hey guys -
I seem to have a couple of clients that have the Clean Access agent
(4.0.4) running (the icon is in the task bar) but it never seems to
actually launch or "authenticate" the users.
Is there any way to force the launch of the agent?
