Rob,For the first string error the solution has seemed to be an update of CCA from 4.1.3 to whatever upgraded version from Cisco we have at the time. From best what I can tell is that CCA is having an actual error but for some reason the file or key that the name of the error is associated with is missing from the persons personal computer. The update/reinstall normally fixes both problems by replacing the file that is missing to name the error and repairing whatever the error was showing. The second string error problem was much odder and several people in my office worked on it for awhile before finding the problem. Seems that there is the rare occasion where a computer will clear out a bunch of the registry files for CCA for seemingly no reason. Problem becomes that a reinstall doesn't fix the issue because you can't get the computer to uninstall CCA, the machine will act as if it doesn't see the program, however when attempting to reinstall it requests to repair the program and then proceeds to not have any reaction at all. So far the best method we have come up with has been a complete clear of all registry files associated with CCA and then installing from scratch. Both problems however don't seem to be actual errors for the agent just notifiers that it cannot locate the name values from the programming as to what it is suppose to be displaying. So, as far as we have gathered, clean reinstalls of the program from a fresh image seems to be the only solution since you cannot identify which error message is missing from the program to solve it. CCA still seems to work fine even if you don't address the missing files but its next to impossible to figure out the actual error in order to make the system work. Hope this helps. Theodore Gates CSU Housing Technologies Network Technician Fort Collins, Colorado 970-491-4734
On Mon, Aug 4, 2008 at 6:47 AM, Rob Chee <[EMAIL PROTECTED]> wrote: > I've seen that problem sporadically, too, where it popped up as an error > for CCA. In one instance a reinstall of the agent fixed the problem. This > was running version 4.1.3 on the manager and server . I was told that an > upgrade to 4.1.3.1 could solve the problem. > > Teddy, I'd be really interested in hearing your solutions. > > Rob > > Teddy Gates wrote: > >> I have run into similar problems in the past at our network. To make sure >> before going into a long winded explanation is the 'string error' popping up >> as an error for CCA or is it replacing every line of text that should be >> inside CCA with the words 'string error'. I only ask cause they are two >> very different problems. >> Theodore Gates >> CSU Housing Technologies >> Network Technician >> Fort Collins, Colorado >> 970-491-4734 >> >> On Sun, Aug 3, 2008 at 9:03 PM, Cat Hoffman <[EMAIL PROTECTED]<mailto: >> [EMAIL PROTECTED]>> wrote: >> >> I recently received an email from a student who works at our help >> desk with this information below. Has anyone else seen anything >> similar? >> >> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> Cat Hoffman >> Network Infrastructure & Security Engineer >> Office of Information Technology >> Valparaiso University >> 1700 Chapel Drive, B13 Kretzmann Hall >> Valparaiso, IN, 46383 >> Phone: (219) 464-6101 >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> >> >> >>> >> It seems that after downloading the latest update, CCA begins >> having problems. If a copy of CCA has been installed prior, the >> user will get an error saying that he/she's been blocked by >> administrator. After checking to see if only the wireless network >> is enabled (and disabling all others), a new error pops up saying >> "String Error."If the user simply downloads a fresh copy, after >> updating the login box won't pop up. >> >> Talking with the customers, it seems that not *everyone* is >> getting this, but a lot of people are. CCA on our Windows laptop >> seems to work fine, even after reinstalling it. >> >> As for the "String Error" message, the only thing I found on the >> Internet was from Cisco's website, which seemed to indicate that >> it has to do with the administration side of CCA. >> >> >>
