Hi Everyone, I have seen this strange problem once before and it happened again today. A user had been added to the filter list 2 days ago and everything was working fine. Today, the user says the CCA window pops up and asks for her credentials. When she entered them, the agent showed "Successfully logged in temporary role" and then (even though the user did not logout) the window shows "Logged out successfully" and the login box pops up again. When the agent is uninstalled, the user is taken to the web login page and after logging in, is redirected to the agent download page.
This all happens in about 15-20 seconds. The CAS is in band. The device filter for this user was given the role "student" (which is what is typically given and works fine). I tried changing it to ALLOW and that did not make a difference. One of the IT Staff members tried adding her to the certified device list as an exception and then removed her when it didn't work. This is at a remote campus, so I can't actually "see" anything, except from the CAM and talking to the remote IT person. The only way I could get the student on the network was to create a static ip and add the single ip with the /32 under Filtersà Subnets If anyone has seen this before or has any ideas/suggestions I would really appreciate it! Thanks, Mary >From the event log (it shows up over and over) [00:1B:24:8D:1F:DD ## 204.85.132.xx] [device-filter] - Successfully logged in temporary role, Provider: Device Filter, L2 MAC address: 00:1B:24:8D:1F:DD [00:1B:24:8D:1F:DD ## 204.85.132.xx] [device-filter] - Logged out successfully [00:1B:24:8D:1F:DD ## 204.85.132.xx] [device-filter]- Logout request Mary Ide Internet Security Engineer Johnson & Wales University SANS GCIH #1794 SANS GWAS #1728 [email protected] <BLOCKED::mailto:[email protected]>
