1. You may have an un supported antivirus installed which CAA knows about and is the one that it is reporting instead of the one you have installed yourself.
2. Check in the CAA properties on the machine to see if it is recognizing any AV 3. If this machine was ever connected successfully then you can pull the previous report from the server to determine what version of AV was running before 4. Norton and McAfee have a history of not uninstalling cleanly and leaving traces that confuses CAA. Determine if this machine ever had Norton or McAfee installed, then you have to manually clean the registry entries before installing the supported AV software 5. Verify that firewall or other security suite programs are not stopping CAA to run properly. Thanks Muhammad/. Muhammad I. Ismail Network Security Specialist Western CT State University (203) 837-8991 (O) [email protected] From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Ryan D Jarrard/FS/VCU Sent: Thursday, January 29, 2009 10:20 AM To: [email protected] Subject: Clean Access 4.5 not recognizing any AV Hello, We are running clean access version 4.5. I have a laptop with Windows MCE and Sophos Anti-virus (7.6.3) installed and the agent (4.5) will not recognize it as installed. We have un-installed/reinstalled the AV client and Agent, and still no luck. We repaired the Windows installation and tried reinstalling the applications with no luck. Does anyone have any other ideas of what we can try - with out reloading the laptop? Thanks, Ryan D. Jarrard Information Technology Analyst CL2 Division of Student Affairs & Enrollment Services Technology Support Services http://www.dsatech.vcu.edu<http://www.dsatech.vcu.edu/>
