I have an issue that I can't find a way to get around. We are currently running CAS/CAM 4.1.2.1 with the Windows agent at 4.1.8.0 and Mac agent at 4.1.3.1. I just changed the Windows agent yesterday, because we were having problems with the older version not correctly identifying AV definition dates. Today Macintosh users are having problems with their agents. When you attempt to login you receive a box stating that "A newer version is available!" and you have no choice but to upgrade the agent. The problem is that there is not an update for the Mac agent. The updater just installs 4.1.3.1 over the existing 4.1.3.1 and then displays the newer version available box again. They seem to be stuck in this loop, with no way around it.
The only way I have found to stop the loop is to check the box on the CAM to not offer current Clean Access Agent Patch to users for upgrade. If I check that box then my Windows users won't get the newest agent though, and I'm back with the problem I had yesterday. I don't know if anyone has run into this before or has any advice. I'd appreciate anything at this point. Thank you, Robert J. Rutkowski Network Administrator Keystone College (570) 945-8204 [email protected] <mailto:[email protected]>
