I opened a ticket with Cisco TAC and this is their response: "A colleague of mine is working on the same issue with another customer. She has filed a bug on this, CSCsy63500. It is new bug so it will take a couple days for it to be publicly visible. In short, 16.2 worked and 16.5 does not."
"At this time, there is no ETA. I will update you as I have information. Your Cisco account team can get information on your behalf. If you have time and the NIS16.5 client installed, we can setup a webex session to review and implement checks." So it is officially considered a bug with CCA. The technician working with me on this issue would like to establish a remote webex session while I have a computer with NIS 2009 installed so we can work on creating a manual check. I am waiting on a copy of NIS 2009 in order to do so. Cesar A. Nau Help Desk Manager Fordham University / Fordham IT 718.817.4598 [email protected] www.fordham.edu/ITHelp Terry Mitchell <terence.mitchell @VERIZON.NET> To Sent by: Cisco [email protected] Clean Access cc Users and Administrators Subject <cleanacc...@list Norton Internet Security 16.x SERV.MUOHIO.EDU> 03/25/2009 12:53 PM Please respond to Cisco Clean Access Users and Administrators <cleanacc...@list SERV.MUOHIO.EDU> Wondering if anyone else was noting failures on Norton Internet Security version 16.x? There seems to have been an update (16.2.xx to 16.5.xx) in this products' version and NAC/CCA no longer appears to be able to determine Virus Definition File Version and Date (see below), at least in the cases I've seen. (CAM 4.1.3.1/Agent 4.1.8.0). We provide SAVCE as our standard distribution but attempt to provide best effort support to our students who want to purchase and install their own anti-virus products. Thanks in advance for any information. Terry Failure: Client AV Info Product ID: NortonAV Product Name: Norton Internet Security Product Version: 16.5.0.135 Virus Definition File Version: Virus Definition File Date: Success: Client AV Info Product ID: NortonAV Product Name: Norton Internet Security Product Version: 16.2.0.7 Virus Definition File Version: 3/18/2009 rev. 6 Virus Definition File Date: 3/18/2009
