MAC error with OOB

[Isabelle Graham]

We're rolling out OOB to our first off-site building and on the initial 
test, the end user is getting the following error (post login):
"OOB Error, connected device [user's mac] not found"
and the VLAN is never changed. Has anyone encountered this error before?
CAM - 4.1.2.1
Agent - 4.1.8.0

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Isabelle Graham
Information Security
American University