Hello, We are having problems with our anti-virus requirement. The issues vary, depending on user OS. Our CCA-server/manager version is 4.1.8, and the Agent version is 4.5.
1) The underlying rule for Windows XP users checks for updated virus definitions. This rule works OK, except when the user has a Norton home product. In these cases, we replace the Norton with Symantec Endpoint Protection, and that fixes it. 2) Users with Windows Vista Home Basic and Home Premium never pass that rule even though their definitions are up-to-date. Therefore, for Vista Home Basic and Home Premium, we created a different rule that only checks for AV Installation (not definitions). This rule generally works; but even this fails periodically, where a user with Symantec Endpoint Protection (re-installed) will not be acknowledged as having a supported AV product installed. 3) Users with Vista Business edition will sometimes pass the rule testing for updated definitions (and installation), but often does not. Again, if a Symantec product is installed, the results are inconsistent. Uninstalling the Norton home product, and installing Symantec Endpoint Protection will sometimes fix the problem, sometimes not. Cisco's "resolved caveat" - DDTS number CSCsg95811 acknowledges a problem with one Symantec version (not the above), and offers no fix. Considering that Symantec is maybe the biggest AV provider out there, I'd think there would be some resolution to this. Thank you for any suggestions. Richard Pastor Information Technology Services The John Marshall Law School
