Hi, This seems to happen every once in a while, and we have yet to find a solution except reinstalling Windows Vista. A Windows Update that Clean Access (v4.1.10 Agent) checks based on the file information instead of the registry is failing, even though the file is showing up with the correct information in Vista. I found a few posts about this for past problems, and have posted here about similar incidents with different KBs and different PCs, but never got any kind of reasonable (ie, not reinstalling Windows) resolution. Reinstalling Windows due to one pesky file is a pretty unreasonable thing to ask of a student.
The update this time is KB971961, on file C:\Windows\System32\Jscript.dll. Clean Access fails the file check (see the log below), but according to the computer, the file in this location is version 5.8.6001.18795, with a creation date of 6/6/09, which should pass the check. The version of Vista is US, and the date format is MM/dd/yy (the only suggested fix that's been posted on here). We've uninstalled and reinstalled the update, uninstalled and reinstalled Clean Access, but it still fails. If anyone has run into this before, please let me know what you're experience has been. Thanks, Doug Chudzik, [email protected] Student Computing Manager Wellesley College 781.283.2124, LIB 214 User: -----� � � � � � Operating System: Windows Vista Business� � � � � � Agent Version: 4.1.10.0� � � � � � Agent Type: Windows Agent System Name: ----� � � � System Domain: n/a System User: ----� � � � User Domain: ---- ---------------------------------------------------------------------------Windows Critical Updates� (Mandatory) Passed Checks: pc_Windows-Vista-SP2 Failed Checks: pc_vista64, Registry Check [\HKEY_CURRENT_USER\Software\Wow6432Node\ exists ] pc_Windows-Vista-SP1, Registry Check [\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CSDVersion contains Service Pack 1] pc_Vista_KB971961_MS09-045, File Check [$SYSTEM_32\Jscript.dll later than [M]06/03/2009 00:00:00] pc_Windows-Vista-SP1-int, Registry Check [\HKEY_LOCAL_MACHINE\system\CurrentControlSet\control\windows\CSDVersion equals 256] Not executed Checks: pc_KB929123_2_MS07-034_Vista pc_KB929123_1_MS07-034_Vista pc_Windows_ehkeyctl pc_Vista_KB971557_MS09-038 pc_KB930178_2_MS07-021_Vista pc_KB946026_2_MS08-007_Vista pc_KB946026_1_MS08-007_Vista pc_KB930178_1_MS07-021_Vista pc_Vista_KB967723_MS09-048 pc_KB925902_2_MS07-017_Vista pc_KB925902_1_MS07-017_Vista pc_Vista_KB973768_MS09-037 pc_Vista_KB973507_MS09-037 pc_IE8_0 pc_KB956802_MS08-071_Vista pc_Windows-Vista-SP2-int pc_MSXML3r_MS08-069_Vista pc_Vista_KB972260_MS09-034_IE8 pc_IE7_0 pc_KB938127_MS07-050_Vista pc_Vista_KB972260_MS09-034_IE7 pc_KB943055_MS08-008_Vista pc_Vista64_KB951698_MS08-033 pc_KB960803_MS09-013_Vista pc_KB959349_MS08-075_Vista pc_MSXML3_MS08-069_Vista pc_KB954593_MS08-052_Vista pc_KB961371_MS09-029_Vista pc_Vista_KB970710_MS09-049 pc_KB929916_2_MS07-040_Vista pc_KB929916_1_MS07-040_Vista Description: Windows Automatic Update Misconfigured� (Mandatory) Passed Checks: au_install_option WinVista_pc_AutoUpdateCheck Failed Checks: Not executed Checks: Description: Anti-virus installed� (Mandatory) Passed Checks: av_inst_ANY_of_McAfeeAV Failed Checks: Not executed Checks: av_inst_ANY_of_TrendMicroAV av_inst_ANY_of_NortonAV av_inst_ANY_of_F-ProtAV av_inst_AVG7_5_7_x Description: Anti-virus definitions updated� (Mandatory) • Passed Checks: • Failed Checks: • av_def_McAfeeAV, Antivirus Check [Any supported McAfeeAV AV software up to date] see [ https://cam.wellesley.edu/admin/agent/reports/display_report.jsp?CCA_TOKEN=U60eEFr8uBpjYyC88YNrEihbk2ClQ88FvFqxXBnFVP8.&id=1026/#avinfo ]Client AV Info for details • av_inst_AVG7_5_7_x, Antivirus Check [AVG 7.5 7.x installed] see [ https://cam.wellesley.edu/admin/agent/reports/display_report.jsp?CCA_TOKEN=U60eEFr8uBpjYyC88YNrEihbk2ClQ88FvFqxXBnFVP8.&id=1026/#avinfo ]Client AV Info for details • av_def_NortonAV, Antivirus Check [Any supported NortonAV AV software up to date] see [ https://cam.wellesley.edu/admin/agent/reports/display_report.jsp?CCA_TOKEN=U60eEFr8uBpjYyC88YNrEihbk2ClQ88FvFqxXBnFVP8.&id=1026/#avinfo ]Client AV Info for details • av_def_TrendMicroAV, Antivirus Check [Any supported TrendMicroAV AV software up to date] see [ https://cam.wellesley.edu/admin/agent/reports/display_report.jsp?CCA_TOKEN=U60eEFr8uBpjYyC88YNrEihbk2ClQ88FvFqxXBnFVP8.&id=1026/#avinfo ]Client AV Info for details • av_def_F-ProtAV, Antivirus Check [Any supported F-ProtAV AV software up to date] see [ https://cam.wellesley.edu/admin/agent/reports/display_report.jsp?CCA_TOKEN=U60eEFr8uBpjYyC88YNrEihbk2ClQ88FvFqxXBnFVP8.&id=1026/#avinfo ]Client AV Info for details Not executed Checks: av_defn_AVG7_5_7_x Description: Anti-malware installed� (Mandatory) • Passed Checks: • Failed Checks: • pc_as_inst_MalwarebytesAnti-Malware_MalwarebytesAnti-Malware_1_x, Anti-Spyware Check [Malwarebytes Anti-Malware 1.x installed] see [ https://cam.wellesley.edu/admin/agent/reports/display_report.jsp?CCA_TOKEN=U60eEFr8uBpjYyC88YNrEihbk2ClQ88FvFqxXBnFVP8.&id=1026/#asinfo ]Client AS Info for details Not executed Checks: Description: --------------------------------------------------------------------------- Client AV Info Product ID: McAfeeAV Product Name: McAfee VirusScan Enterprise Product Version: 8.5.0.781 Virus Definition File Version: 5769 Virus Definition File Date: 10/12/2009 � Client AS Info Product ID: Malwarebytes Anti-Malware Product Name: Malwarebytes Anti-Malware Product Version: 1.41.0 Spyware Definition File Version: Spyware Definition File Date: � Product ID: MicrosoftAS Product Name: Windows Defender Vista Product Version: 1.1.1600.0 Spyware Definition File Version: 1.67.698.0 Spyware Definition File Date: 10/12/2009 2:46:41 AM � Doug Chudzik Student Computing Manager Wellesley College 781.283.2124, LIB 214
