call them. 800 224-3937 / 902 423-6464 ask if they can trans-ship a replacement. In effect you repackage yours and send it back and they ship a new one right away. Is pretty styandard practice at a lot of outlets Ask for Chris, Robert or Lisa. I think Eric is in charge of the on-line side but any of them should be able to help you Mike ________________________________
From: cnc-list-boun...@cnc-list.com [mailto:cnc-list-boun...@cnc-list.com] On Behalf Of djhaug...@juno.com Sent: Friday, August 03, 2012 8:56 AM To: cnc-list@cnc-list.com Subject: Re: Stus-List TRANSOM LADDER FOR SAILBOAT 5 STEP STAINLESS STEEL Well, I received the ladder yesterday and it is damaged... The packaging was ridiculous! Basically, the thing was covered in a plastic bag and stuffed into a flattened cardboard box with no type of anything to protect the item. So I write, they ask me to email pictures, i'm not at home til tonight, which means they won't get the pics till Monday...that IS BS! They should be overnighting a ladder right now! ...Or, am I off base here? Danny ---------- Original Message ---------- From: Russ & Melody <russ...@telus.net> To: cnc-list@cnc-list.com Subject: Re: Stus-List TRANSOM LADDER FOR SAILBOAT 5 STEP STAINLESS STEEL Date: Fri, 27 Jul 2012 15:30:00 -0700 Hi Rich, Thanks for having a look. So now I see, the 5 step will allow the bottom step to be well below the surface. Good thing. I had to get my head around the Binnacle site images... the detail ones are upside down! Cheers, Russ Sweet 35 mk-1 At 12:09 PM 27/07/2012, you wrote: Also: I'd get the 5 step unit for any boat over 27 ft or so. Easier to use. Rich (mobile) On 2012-07-27, at 15:45, Russ & Melody <russ...@telus.net> wrote: Hi Rich, You might want to have a look at the 4 step model too. It may be more appropriate for Danny's boat (size = 33'). Cheers, Russ Sweet 35 mk-1
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