I agree that the quality of the Edson product is first rate, but support service seems to have slipped somewhat from what it was when I bought replacement parts from them in 2002 when I converted from tiller to wheel and again in 2015 when the mild steel idler plate rusted through. When I couldn't fit the new idler plate into the boat, they were not helpful, but argumentative, including Rob Ball who designed both my boat and the new aluminum idler plate. Ultimately, I had to fabricate my own shimming bezel to raise the pedestal base to accept the thicker part underneath. I also had to grind off the SS towers supporting the sheaves, to fit into the fiberglass well in the cockpit floor.
The C&C poster stated that Edson couldn't recommend what size cable and chain kit would fit his boat. FWIW, The 37/40 model and later 34/36 model share the same design for the wheel with above deck idler plate and quadrant. They built at least 200 of these boats from 1988 to 1996 and other boat builders used the same feature in their boats at that time. The Hunter 35.5 and 37.5 have the same steering arrangement from Edson. Chuck Scheaffer, Resolute 1989 C&C 34R, Magothy River, Md > On 10/25/2022 7:49 AM Chuck Gilchrest via CnC-List <cnc-list@cnc-list.com> > wrote: > > > When I worked at Edson, you could determine the parts installed in a > particular boat by the pedestal serial number, located under the compass. > Edson kept invoices arranged by the numeric order of the serial number that > showed what components were sold along with the pedestal. > Since Edson has new ownership as of 2 years ago, they may no longer keep > those records but you can give it a whirl. > But in Edson’s defense, how many marine components suppliers know exactly > what gear was installed into boats 30-40 years ago when the builder went out > of business? Saying they have bad customer service because C&C chose to > change a rather standard component installation on a single model is a bit > harsh in my opinion. The mere fact that most of their gear has held up over > time with minimal attention to servicing and maintenance speaks for itself. > Chuck Gilchrest > S/V Half Magic > 1983 Landfall 35
