My two cents,
I think the books are worth every penny. Find out in minutes, what you
can discover in hours. Fix your own problems, or integrate your own
solution in half the time. Considering there are thousands of books you
can waste allot of money buying and time reading, Cobalt is justified in
the price. It depends on the needs, application, time, and budget. It
fit ours.
[EMAIL PROTECTED] wrote:
> On Thu, 21 Jun 2001 [EMAIL PROTECTED] wrote:
>
>
>> Now is as good a time as any to post the following:
>>
>> The average price for a Linux book is about $50 (maybe even less)
>> [alternative in brackets], thus:
>>
>> RaQ 4 Technician (5 Chapters, 220 pp.) [None]
>>
>> Does this mean that Sun Cobalt is selling the latter at $545?
>> It appears as if there is a huge opportunity for somebody to
>> document "the relationships between the browser-based GUI and
>> configuration files". One that I'm going to grab with both hands!
>
>
> What we need to realize is that every person who masters the content of
> the manual listed above may remove themselves from the potential list of
> $200.00 per hour customers.
>
>>From a corporate bean-counter perspective, it makes perfect sense to
> charge 2.725 hours of labor to allow a user to have the opportunity to
> "remove" themselves from the customer list.
>
> Becoming a Cobalt Certified Technician has a certain aura of
> professionalism..but I'm hard pressed to remember the last ad I've seen
> that asked for that certification.
>
> But I suppose if one charges for time...you could justify the cost of the
> manual as follows:
>
> Given that the GUI creates the default page with an error, i.e.,
> references to user pages at domain/users/username, rather than the way the
> system creates it /domain/~username, calculate time taken to correct each
> new site, multiply by your hourly rate, then you'll see how many new sites
> it takes to justify the book.
>
> Or...if you're in the habit of calling mailservers mail.yourdomain.com,
> calculate the time to correct the default userpage to not use the cobalt
> forced [EMAIL PROTECTED]
>
> Now, the cost of the boo looks better.
>
> It would appear that Cobalt training is similar to the
> appliances...designed for folks who don't know enough about the
> non-appliance world to do anything other than "The Cobalt Way"
>
> In a previous life I sold communications equipment...the vendors that
> charged the most for support and offered the least help working around
> their "creative" systems were the least often sold. Guess I wasn't the
> only one with that mind set...those vendors are no longer around...but the
> ones that supported their resellers are alive and well.
>
> Perhaps the Cobalt bean-counters need to look at other industries with
> longer histories to get a handle on customer service
>
> Thom
>
> [EMAIL PROTECTED] Thom LaCosta K3HRN Webmaster
>
> _______________________________________________
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> [EMAIL PROTECTED]
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--
Sincerely,
William L. Thomson Jr.
Support Group
Obsidian-Studios Inc.
439 Amber Way
Petaluma, Ca. 94952
Phone/fax 707.766.9509
http://www.obsidian-studios.com
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