The text in an error dialog is typically a washed down version of the actual error. See if you can get the user to give you a sysdiagnose log, taken just after reproducing the problem, so you can check out the .logarchive to see what the actual error was from the system. It should provide more insight into what the problem actually is.
btw, if you sent the app as a zip file you should double check the permissions on the app, including its bundle contents. Your uid may not be the same has the users uid, so the privs could be set to not allow anyone but you to open it. Thats why installers are better than sending the raw bits. —Rob > On Sep 9, 2021, at 7:13 AM, Gabriel Zachmann via Cocoa-dev > <cocoa-dev@lists.apple.com> wrote: > > I have compiled my app for macOS 10.12, because one user runs macOS 10.13. > > Now he reports that he gets the error message "app can't be opened due to a > problem" > (the err message is in German, but I guess this is what it would say in > English.) > > The error message does NOT say ".. unidentified developer" > and it does NOT say ".. cannot check it for malicious software". > > I have notarized my app using Xcode's Archive utility. > I sent the user the app as a zip file - if you want , you can try it for > yourself: > > https://owncloud.informatik.uni-bremen.de/index.php/s/9i3DCYodkgHZeZw > > It goes without saying that I can run the app from that very zip file on my > Mac. > > Does anyone have an idea what might be causing this funny error message? > > Best, G. > > _______________________________________________ > > Cocoa-dev mailing list (Cocoa-dev@lists.apple.com) > > Please do not post admin requests or moderator comments to the list. > Contact the moderators at cocoa-dev-admins(at)lists.apple.com > > Help/Unsubscribe/Update your Subscription: > https://lists.apple.com/mailman/options/cocoa-dev/petrock%40mac.com > > This email sent to petr...@mac.com _______________________________________________ Cocoa-dev mailing list (Cocoa-dev@lists.apple.com) Please do not post admin requests or moderator comments to the list. Contact the moderators at cocoa-dev-admins(at)lists.apple.com Help/Unsubscribe/Update your Subscription: https://lists.apple.com/mailman/options/cocoa-dev/archive%40mail-archive.com This email sent to arch...@mail-archive.com
