On 2011 Jul 23, at 06:28, Ryan Joseph wrote: > I'm trying to debug a crash with a user but there is no crash report to be > found in Console.app
What does the word "crash" mean to this user? > Any ideas or suggestions? Don't annoy users by asking them to be computer techs, and don't rely on their answers to technical questions. If a user is having trouble, send them a script. Ask them to just run the script and send you the results. You can download my script from here. http://sheepsystems.com/files/SSYTroubleZipper.app It surfs to our privacy policy, asks the user a few questions about how much personal information they'd like to include, filters the system console log, gets crash logs, versions of my app, versions of related apps, a list of launchd agents, a list of Internet Plug-Ins, document files, my app's Application Support, Preferences, bookmarks files (since my apps are bookmarks managers), other stuff I've forgotten and, of course, a system profile. Then it zips it all up, starts a self-addressed email message and asks the user to send it. If you've got a simple Mac App Store type of app which does not interact with the system, your needs will be much simpler. Snip the parts that you need into your script. You can make it even easier. My latest app's help Menu has a Trouble Zipper item. When a user clicks that item, it downloads the latest script from that link, unzips and launches it. _______________________________________________ Cocoa-dev mailing list (Cocoa-dev@lists.apple.com) Please do not post admin requests or moderator comments to the list. Contact the moderators at cocoa-dev-admins(at)lists.apple.com Help/Unsubscribe/Update your Subscription: http://lists.apple.com/mailman/options/cocoa-dev/archive%40mail-archive.com This email sent to arch...@mail-archive.com
