Director, Assessment and Planning

Librarian III or IV

 

UMass Amherst, the flagship campus of the University of Massachusetts system, 
sits on nearly 1,450-acres in the scenic Pioneer Valley of Western 
Massachusetts, 90 miles from Boston and 175 miles from New York City. The 
campus provides a rich cultural environment in a rural setting close to major 
urban centers.

As a gateway to knowledge, the UMass Amherst Libraries are key partners in 
teaching, learning, and research at UMass Amherst and in the Commonwealth of 
Massachusetts. Supporting freedom of inquiry, the Libraries foster a diverse 
and inclusive environment in which to engage with ideas and acquire the 
critical skills necessary for lifelong learning. 

The UMass Amherst Libraries seek a dynamic and innovative Director, Assessment 
and Planning. The Director, Assessment and Planning provides leadership for and 
participates in assessment and planning efforts across the UMass Amherst 
Libraries; leads the collection, analysis, and documentation of assessment 
data; develops an evidence-based approach to achieving strategic objectives 
related to library operations and user needs; supports data visualization, 
analysis, and reporting needs across the Libraries. Coordinates and supports 
colleagues engaged in assessment work and works with staff across the Libraries 
to ensure a broad understanding of assessment goals and the ability to work 
with assessment measures. Provides leadership and support for strategic 
planning initiatives.  Represents the Libraries for assessment initiatives on a 
national and local level.

Example of Duties:

1. Develops, coordinates, and promotes an innovative, collaborative, 
evidence-based assessment program that supports and enables the Libraries’ 
strategic initiatives and develops evidence-based approaches for achieving 
strategic objectives for the Libraries.   

2.   Performs duties in a leadership role in identifying, defining, developing, 
and implementing appropriate assessment and planning approaches, measures, and 
techniques.

3.  Leads data visualization support for Tableau server and dashboard creation. 

4.  Increases the ability of staff to access, use, and understand data for 
decision making using data visualization and other tools.

5.  Analyzes, interprets, and publicizes the results of assessment and 
evaluation activities.

6.   Coordinates the collection and reporting of data to campus and external 
audiences. Maintains awareness of the administrative expectations on campus for 
measurement and assessment by the Libraries.

7.   Works with Library Technology Services (LTS) to provide access to data 
that enables data-informed decision making.  Works with LTS to appropriately 
manage and secure assessment data.

8.   Forms and supports a cohort of assessment colleagues engaged in assessment 
work across the Libraries.  Identifies and implements strategies for 
cultivating a culture of assessment including providing consultation and 
guidance to support library staff and units as they gather, process, analyze, 
manage, and report data related to library resources and services.

9.   Works with units across the Libraries to develop and support assessment 
practices and data-informed decision making.

10.   Uses both quantitative and qualitative measures according to established 
standards.

11.    Leads strategic planning needs for the Libraries and designs cooperative 
library-wide planning process cycle.  

12.   Collaborates with other units on campus engaged in assessment and 
planning.

13.  Represents the Libraries for assessment and planning initiatives on a 
national, regional, and local level.

14.  Maintains current knowledge of assessment trends and best practices as 
they impact academic libraries.

15.  Works creatively, collaboratively, and effectively to promote teamwork, 
diversity, equality, and inclusiveness within the Libraries and the campus.

16.  Provides training and orientation for new staff.  Monitors training and 
support needs for all staff in the department as required in the changing 
environment of the Libraries.

17.  Oversees the accurate and timely availability of documentation for all 
procedures.

18.  Demonstrates, fosters and cultivates a positive, proactive internal and 
external customer service culture among staff and student staff.

19.  Performs other related duties as assigned or required to meet department 
and university goals and objectives.

 

Required Qualifications:

1.      Master's degree in library science or equivalent degree from a program 
accredited by the American Library Association, or its appropriate equivalent 
in librarianship from another country or have appropriate equivalent experience.

2.      Minimum of five years of professional library experience in this or 
another academic, research or specialized library, which includes experience 
with assessment and analysis.

3.      Demonstrated experience in assessment via quantitative and/or 
qualitative means required, including experience using statistical software 
packages such as SAS, STATA, SPSS or R.

4.      Experience in manipulating raw data in order to analyze, customize, and 
format appropriate reports preferred.

5.      Experience planning, organizing, and supervising the work of others and 
planning and organizing projects. The ability to advance multiple complex 
projects in a collaborative environment.

6.      Demonstrated high level of written and oral communication skills and 
the ability to communicate clearly in presentations.

7.      Ability to interact effectively and work productively, cooperatively, 
and collaboratively with a variety of individuals and groups in a complex and 
rapidly changing environment.

8.      Ability to use technology in creative ways to solve problems and/or 
facilitate workflow.

9.      Demonstrated ability to establish work priorities, set performance 
expectations, achieve goals, and direct work in a high-production, rapidly 
evolving setting.

10.  Excellent interpersonal skills and ability to interact effectively and 
work productively in establishing and maintaining harmonious working 
relationships with a diverse population of staff and students.

11.  Proven ability to work effectively in a collaborative environment.

12.  Ability to respond effectively to changing needs and priorities, showing 
initiative and flexibility.

13.  Strong service orientation and the ability to meet the public graciously 
and tactfully.  Strong customer service attitude and initiative.

14.  Demonstrated ability to work creatively, collaboratively, and effectively 
and to promote teamwork, diversity, equality, and inclusiveness within the 
Libraries and the campus.

15.  Contributes toward creating a positive and respectful workplace defined by 
personal and professional competence, integrity, and collaboration.

16.  Uses access to sensitive and/or not-yet-public university-related 
information only in the performance of the responsibilities of position and 
exercises care to prevent unnecessary disclosures to others.

 

SALARY COMMENSURATE WITH SKILLS AND EXPERIENCE

 

Application Instructions:

Apply online at http://umass.interviewexchange.com/candapply.jsp?JOBID=87743 
and submit a letter of application, resume, and contact information (phone and 
email) for three professional references by September 8, 2017 for priority 
consideration. Applications will be accepted until the position is filled.

 

The University of Massachusetts Amherst is strongly committed to excellence and 
actively supports cultural diversity. As part of a commitment to its own 
multicultural community, the Libraries seek an individual with a demonstrated 
commitment to diversity and one who will understand and embrace University 
initiatives and aspirations. The University of Massachusetts Amherst is an 
Affirmative Action/Equal Opportunity Employer of women, minorities, protected 
veterans, and individuals with disabilities and encourages applications from 
these and other protected group members.

 


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